Inspiring

Answered

internal error on opening files

Forum|Forum|7 years ago
May 19, 2018
3 replies
5247 views

Hi.

I've been typesetting a book in FrameMaker. I haven't worked on it for a couple of months, and have since upgraded to FM 2017 - although the same issue is a problem in FM11.

The book was saved to OneDrive, and I've been working in my local folder mapped to OneDrive throughout. Now, I can open the .book file - and FM warns me it was created in an older version of FM. I save it and all is fine BUT as soon as I try to open any of the chapters within the book, I get an internal error. I've tried opening them FROM the book and as separate files. I've tried opening them in FM 2017 and in FM11. In the former, it warns me they were created in an earlier version, but doesn't get as far as opening them (so it's obviously getting as far as finding the version details). In the latter, it crashes straight away.

I can open other documents in either version of FM with no problem - but it's EVERY file in this particular book, and the only thing they have in common is that they are synced to OneDrive (although I can't for the life of me see why that would be a problem).

Does anyone have any suggestions, as I really don't want to have to manually key all 15 chapters in again.

Thanks in advance,

Alison

Error

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Correct answer Alison - Clearly Stated

Just to update - I tried all of the above, then finally gave up. I installed a new SSD in my machine, as my hard disk was filling up anyway, and then installed a brand new Windows. It's solved that particular problem. :-)

It was definitely a Windows issue, and I think possibly to do with font enumeration (as I started to get "missing font" errors with other docs when I knew there weren't any).

Thanks to everyone for their help.

Alison - Clearly StatedAuthorCorrect answer

Inspiring

Just to update - I tried all of the above, then finally gave up. I installed a new SSD in my machine, as my hard disk was filling up anyway, and then installed a brand new Windows. It's solved that particular problem. :-)

It was definitely a Windows issue, and I think possibly to do with font enumeration (as I started to get "missing font" errors with other docs when I knew there weren't any).

Thanks to everyone for their help.

Matt-Tech Comm Tools

Community Expert

Hi Alison,

It sounds to me like the files themselves are the issue.

Have you tried using File > Import > File to import your docs into a new blank document (or even better, a blank version of your template file)?

I've had success in importing files this way when the file itself has become unopenable.

-Matt

-Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant

Alison - Clearly StatedAuthor

Inspiring

@Matt: I doubted it, as Barb could open the file without problem, but I gave it a go anyway. The same 'Internal error' message.

I have sent a copy of the error to support, but I'm aware they don't provide individual solutions. I may try 'chat' tomorrow when the US is awake (so it won't be till afternoon here).

As Barb says, worst case scenario is extract information from the PDF - but I'll have to reindex. :-(

I will post what happens on the laptop, but as it's not after 6pm on a Sunday, I'm going to switch off for a bit.

Thanks for your help, guys.

Alison - Clearly StatedAuthor

Inspiring

Ah, I wasn't clear that Barb was able to open them on her system.

If the files will open on her or another system, your fallback can be to open the files on the independent system and save as MIF.

You might contract with Barb (or me, for that matter) to do this, or if there are enough docs, contract with someone like Rick Quatro to script the process itself.

-Matt

Another update... I feel like Alice ('Curiouser and curiouser!' cried Alice)...

I installed a trial on another Windows 10 PC as there was insufficient space on my laptop, with my fingers tightly crossed as I use this machine with FM 9 for a client.

To my huge surprise, I could:

1) Open all the files in the two problem books.

2) Save them with no problem, even to OneDrive.

3) NOT open them on the problem machine, even after the resave process!

So, differences... only two possibly pertinent ones spring to mind:

1) Operating system: bad machine, Windows 10 64-bit; good machine, Windows 10 32-bit (both with latest Windows updates, but they are different updates). However, all OTHER FM files open fine (I worked on a journal over the weekend that went to press yesterday). The only other issue on the BAD machine is that I can't save to PDF with RGB... which points to something distiller/Acrobat related. Apparently this is a known issue since the Windows update, with the advice being "save to CMYK instead". :-)

2) Not only did I install FM 2017, I did NOT install Acrobat 2017. The machine that is working still has Acrobat Professional 9.

So, as I now have a 27-day trial to finish this book (I'm doing the work for free for my professional body, the ISTC, so I can't afford a second licence for it), I'm going to try something I haven't had to do with Adobe products for years. I'm going to uninstall FrameMaker 2017 and Acrobat 2017, then reinstall them in that order. (I bought and installed Acrobat first... I remember a long time ago having to get the FrameMaker bits all working before updating Acrobat... I thought this was no longer an issue, but just in case...)

It's really frustrating, though - this machine (the one that doesn't work) is much more powerful and has more RAM... everything is much slower on the other one.

Wish me luck... uninstalling now. :-)

Alison

Barb Binder

Community Expert

Hi Alison:

Have you tried:

Moving the project folder to a local drive?
Using heroic open? Esc o H
Opening the back-up files in the project folder?

~Barb

~Barb at Rocky Mountain Training

Alison - Clearly StatedAuthor

Inspiring

Hi Barb, Thank you for responding on a Saturday!

I have tried (1). The folder on my system that syncs to the One Drive is on my C:\ drive, and it's that copy I was trying to open. I've also tried copying the files to a non-sync'd folder, just in case that's the issue. I have also (since my original post) tried to open a chapter in the previous book I typeset - which was fine when I used a chapter as a template for the latest, but that doesn't open now either. So, with a bit more to go on, I've added a few more things that they have in common: (a) Non-standard page sizes; (b) Different fonts to my normal work (both use the same fonts) - and I've checked and the fonts are still installed); (c) I can't swear to this one, but *probably* the Save to PDF was done with "Convert RGB to CMYK" selected as the files were off for professional printing (normally my stuff saves to RGB as it's online-based).

(2) I didn't know this existed. I tried it, but no joy.

(3) Yep - that doesn't work either - and I'm struggling to see how every single file in the 'book publishing' folders - but only those files - could have simultaneously corrupted.

I know there is an issue with "Save to PDF" since the latest Microsoft update for Windows 10, and I'm wondering if there is any connection... but because I can't even open the files, I can't check what the setting is.

Alison - Clearly StatedAuthor

Inspiring

Oh, and OneDrive is a red-herring... the older book isn't, and never has been, backed up in that way.

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