Keep getting the correct cross-reference as un-resolved cross-reference...

[FunWrite]

I'm using FM 2017. Generating a book file and keeps bringing up an un-resolved x-ref. However, the x-reference is correct, it is not an un-resolved x-ref. Clicking on the x-ref takes me to the correct source. Also, generated a pdf and the link works fine. I tried using a different format for the x-ref but still shows up as an unresolved x-ref? Is something wrong with the source?

[Jeff_Coatsworth]

Is the referenced file showing as locked in File Explorer? That will throw an "unresolved xref" message too.

[Matt S - Tech Comm Tools]

Do you have "missing resource" dialogs when you open the files in the book? These will prevent you from successful book updates.

[FunWrite]

Nope, no missing resource dialog. The cross-reference is withing the same file, referencing a section of the file.

[Matt S - Tech Comm Tools]

What about deleting the unresolved xref and replacing it?

[FunWrite]

I tried deleting and replacing and it still complains.

[Barb Binder]

I tried deleting and replacing and it still complains.

Did you delete the x-ref text or the marker or both? I'd go ahead and delete both.

[FunWrite]

Deleted both the x-ref and the marker to replace it and it worked! Thanks!

[Barb Binder]

Awesome! Glad you are back on track, farnaza96190531.

~Barb

[Jeff_Coatsworth]

You're getting an unresolved xref within the same file?? Sounds like the marker text at the destination may be messed up - you may have to delete the marker and re-xref it again.

[TomSchenck]

Check to see that FrameMaker is not substituting for a missing font. If the marker is in a line of text where the font is "missing", the cross reference usually reports unresolved.