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Odd startup screen

Explorer ,
May 12, 2020 May 12, 2020

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Hi,

Any reason the startup screen suddenly looks like this in FM 2019?

Kind regards,

Mats

 

ScreenHunter 523.jpg

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correct answers 1 Correct answer

Community Beginner , Mar 03, 2022 Mar 03, 2022

At our site we have this issue again – probably about the fourth time we've had it over the last two years.

 

Don't hold your breath about Adobe fixing this 'redirection issue' with any great urgency, the problem at our site started (again) around February 17th!

 

Note: As well as Shift+Scroll Wheel (mentioned by Matt S), you can also right click the Resources pane and select Back to 'readjust' the magnification of your Welcome screen.

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Community Beginner ,
May 13, 2020 May 13, 2020

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No, no updates of any kind (Windows, Adobe, or whatever). In my opinion, it's probably some sort of interaction over the internet that's been fixed between local FM2019 files/scripts and code hosted on Adobe's servers.

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Explorer ,
May 13, 2020 May 13, 2020

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Works fine now.

Kind regards,

Mats

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Participant ,
May 13, 2020 May 13, 2020

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My FM2017 installation is back to normal again as well.  I agree, Adobe must have pushed something out incorrectly, then fixed it.

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Adobe Employee ,
May 13, 2020 May 13, 2020

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Hi All

 

The issue has been fixed. Due to some redirection going wrong, this issue started cropping up. Sorry for the inconvenience and hopefully welcome screen is displaying correctly for everyone now.

 

Thanks

Amitoj Singh

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Community Beginner ,
May 13, 2020 May 13, 2020

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Hi Amitoj,

Thanks for fixing the problem in such a timely manner.

Regards,
Bill.

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Community Expert ,
Jun 24, 2020 Jun 24, 2020

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Aaahrg!

The issue is back again: 2020-06-24 10:14

There where no Windows 10 changes since two days ago when I last was in FM-15

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Community Beginner ,
Jun 24, 2020 Jun 24, 2020

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Yes, so it is, thanks for the notification.

As Amitoj said above, it's a redirection problem caused at Adobe's end, it's not a 'Windows 10 changes' problem

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New Here ,
Feb 25, 2022 Feb 25, 2022

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I had the same issue pop up on Framemaker 2019 when moving from a very old machine to a new Dell XPS 8950. What is the fix?

 

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Community Expert ,
Feb 25, 2022 Feb 25, 2022

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Until Adobe adjusts the resources called out by the Welcome screen, Shift+Scroll Wheel should readjust the magnification of your Welcome screen.

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Community Beginner ,
Mar 03, 2022 Mar 03, 2022

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At our site we have this issue again – probably about the fourth time we've had it over the last two years.

 

Don't hold your breath about Adobe fixing this 'redirection issue' with any great urgency, the problem at our site started (again) around February 17th!

 

Note: As well as Shift+Scroll Wheel (mentioned by Matt S), you can also right click the Resources pane and select Back to 'readjust' the magnification of your Welcome screen.

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Community Expert ,
Mar 03, 2022 Mar 03, 2022

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LATEST

The context menu trick is interesting. I investigated the Back keyboard shortcut in IE and Edge, and found that two shortcuts exist:

  • Alt+Left Arrow
  • the Backspace key

Either of these shortcuts performs the same Back function as the context menu command, though sometimes you need to place focus on the Welcome screen first (click in the Welcome screen to perform the command on that window/control)

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