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Hi,
Any reason the startup screen suddenly looks like this in FM 2019?
Kind regards,
Mats
At our site we have this issue again – probably about the fourth time we've had it over the last two years.
Don't hold your breath about Adobe fixing this 'redirection issue' with any great urgency, the problem at our site started (again) around February 17th!
Note: As well as Shift+Scroll Wheel (mentioned by Matt S), you can also right click the Resources pane and select Back to 'readjust' the magnification of your Welcome screen.
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No, no updates of any kind (Windows, Adobe, or whatever). In my opinion, it's probably some sort of interaction over the internet that's been fixed between local FM2019 files/scripts and code hosted on Adobe's servers.
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Works fine now.
Kind regards,
Mats
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My FM2017 installation is back to normal again as well. I agree, Adobe must have pushed something out incorrectly, then fixed it.
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Hi All
The issue has been fixed. Due to some redirection going wrong, this issue started cropping up. Sorry for the inconvenience and hopefully welcome screen is displaying correctly for everyone now.
Thanks
Amitoj Singh
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Hi Amitoj,
Thanks for fixing the problem in such a timely manner.
Regards,
Bill.
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Aaahrg!
The issue is back again: 2020-06-24 10:14
There where no Windows 10 changes since two days ago when I last was in FM-15
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Yes, so it is, thanks for the notification.
As Amitoj said above, it's a redirection problem caused at Adobe's end, it's not a 'Windows 10 changes' problem
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I had the same issue pop up on Framemaker 2019 when moving from a very old machine to a new Dell XPS 8950. What is the fix?
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Until Adobe adjusts the resources called out by the Welcome screen, Shift+Scroll Wheel should readjust the magnification of your Welcome screen.
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At our site we have this issue again – probably about the fourth time we've had it over the last two years.
Don't hold your breath about Adobe fixing this 'redirection issue' with any great urgency, the problem at our site started (again) around February 17th!
Note: As well as Shift+Scroll Wheel (mentioned by Matt S), you can also right click the Resources pane and select Back to 'readjust' the magnification of your Welcome screen.
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The context menu trick is interesting. I investigated the Back keyboard shortcut in IE and Edge, and found that two shortcuts exist:
Either of these shortcuts performs the same Back function as the context menu command, though sometimes you need to place focus on the Welcome screen first (click in the Welcome screen to perform the command on that window/control)