Community Expert

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PDF printer instance keeps disappearing

Forum|Forum|2 years ago
March 27, 2024
4 replies
1515 views

I am running FrameMaker Version: 17.0.0.226 on Win11 and a really annoying problem has appeared. The PDF printer instance keeps disappearing and provokes this message:

Each time I reinstall Acrobat from the installation package, but half an hour later it is gone again.

What happens and where it goes to, I can´t figure out. Any suggestions?...

Best regards

Bjørn

This topic has been closed for replies.

Correct answer Klaus Göbel

I'm working with Windows11 and since the last update this problem is gone. So my conclusion is, that it is not a matter of FrameMaker, but Windows.

L

Lord McSquash

Inspiring

I had this ptoblem. A couple weeks ago I ran Acrobat as Admin, reinstalled the driver and havent had an issue since.

Running Win 11.

Klaus GöbelCorrect answer

Legend

I'm working with Windows11 and since the last update this problem is gone. So my conclusion is, that it is not a matter of FrameMaker, but Windows.

W

Winfried Reng

Community Expert

Hi Klaus, thank you very much for your comment!

Then it seems that I have to wait until our IT department allows us to switch to Windows 11. Probably not before we get new laptops after 3 or 5 years usage.

Before some months ago the Adobe PDF printer was removed maybe once in 3 months. Now every 3 days.

Best regards, Winfried

W

Winfried Reng

Community Expert

I do not know what the cause is.

On my laptop at about 1/3 of all days the Adobe PDF printer is removed.

I cannot tell, if this happens right in the morning or after I worked with a specific program. Or if I worked with a specific program, and the Adobe PDF printer is removed after the next restart. I do not notice any rule yet.

I will monitor this and check, when the Adobe PDF printer is removed.

Annoying!

Fortunately I can do a repair installation of Acrobat Pro which installs the Adobe PDF printer again. Takes 3 minutes.

W

Winfried Reng

Community Expert

I work on Windows 10, FrameMaker 17.0.3 and always the latest Acrobat patch.

Bob_Niland

Community Expert

A general web search suggests that this is a more general Acrobat problem than a specific FM problem.

Presumably all the installs are being done as Admin.

Is full Acrobat {pro} or Acrobat Reader installed on the same system?

F

FrameMaker-dk

Author

Community Expert

I think you are right. Browsing the Acrobat forum shows that I am no alone with this issue. Not that it has been resolved, though.

Bjørn Smalbro - FrameMaker.dk

L

Lord McSquash

Inspiring

Maybe. My own system runs Win 11 and both Adobe CC and Technical Communication Suite.

Actually I think - without a shred of proof - that it is some sort of Microsoft harassment. The Win 10 system that I have just abandoned kept replacing my choice of pdf software with the Edge browser. I must have done a reset hundreds of times but still Windows found a way to use Edge rather than Acrobat. It may also be, as you suggest, the result of an Acrobat update or missing update. Acrobat always comes up with a message that it is about to install AI features, but it never does. So perhaps there is a pending update which for whatever reason won't execute.

I think it disappears upon restart... So...

I opened Creative Cloud, unistalled Acrobat. Quit Creative cloud. Opened it again as Admin. Installed Adobe Acrobat, deleted the STUPID DESKTOP SHORTCUT that I didn't ask for. Printed my jobs, saved my jobs (work now done) and restarted my Windows 11 Confuser. It's still there. Seems to be fixed, let me know if that works for you.

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