Problems when Saving as PDF in Framemaker 9

[TTVB544]

Hello,

Our department is having a couple of problems when 'Save as PDF' is used to create a PDF in FM9.   We all use WindowsXP.

Problem #1: No PDF created.   A window appears stating that Distiller 5.0.5 or higher is required; we all have Distiller 9.0 installed.  So it doesn't seem to recognize that Distiller 9.0 is available.  NOTE: When PRINTING to PDF there are no issues, it is uses Distiller 9.0 as expected.

Problem #2: PDF is created but chunks of text are missing.

We need to Save as PDF in order for our reviewer comments to automatically be added when importing back into Framemaker.

Can anyone help?

Thank you.

T.

[Art_Campbell1]

Since you mention that you're on XP, have you installed the PostScript

printer Hotfix from Microsoft?

That would be my starting point for trouble-shooting because it

specifically addresses at least one of your issues.

Info at:

http://blogs.adobe.com/techcomm/2008/07/hotfix_for_framemaker_1.html

The fix is at:

http://support.microsoft.com/kb/952909/en-us

Art Campbell

              art.campbell@gmail.com

  "... In my opinion, there's nothing in this world beats a '52

Vincent and a redheaded girl." -- Richard Thompson

                                                      No disclaimers apply.

                                                               DoD 358

[TTVB544]

Thanks Art,

But yes, I already installed the HotFix.

Actually I installed it when I had FM8 and it solved the dropped text problem, but it doesn't seem to help with saving as a PDF in FM9.