Runtime Error - This application has requested the Runtime to terminate...

Community Beginner ,
Nov 01, 2018 Nov 01, 2018

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I am using FrameMaker 2017 (14.0.0.361) on a Windows 10 platform (Windows files are current as of November 1, 2018).

Window name: Microsoft Visual C++ Runtime Library

Text:

Runtime Error!

Program: Program Files (x86)\Adobe\Adobe FrameMaker 2017\FrameMaker.exe

This application has requested the Runtime to terminate it in an unusual way.

Please contact the application's support team for more information.

I have read four different Adobe forum posts, but they are talking about Adobe Acrobat or Reader, and none of them talk about Windows 10.

I took my laptop to the company's help desk, and they uninstalled/reinstalled FrameMaker 2017, updated the laptop's BIOS, and updated the laptop's drivers from the manufacturer (Dell).  That did not fix it.

Next, we "Repaired" the most recent 6 versions of Microsoft Visual C++ (versions 2012 and more recent). That did not fix it.

I can open, edit, and save an individual chapter file. Whenever I try to open any book file, I get the Runtime Error.

None of the properties of the FrameMaker executable are set to "Deny." (An Adobe forum post said to check this.)

Does anyone have any other ideas? I am dead in the water until I can get this fixed. I want to avoid having my laptop reimaged to fix this.


Thank you in advance!

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correct answers 1 Correct answer

Adobe Community Professional , Nov 01, 2018 Nov 01, 2018

Give Adobe Support a buzz - tcssup@adobe.com

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Adobe Community Professional ,
Nov 01, 2018 Nov 01, 2018

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Give Adobe Support a buzz - tcssup@adobe.com

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Community Beginner ,
Nov 01, 2018 Nov 01, 2018

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Thanks Jeff.


I used Adobe's Live Chat, and the technician fixed the issue. 

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Adobe Community Professional ,
Nov 01, 2018 Nov 01, 2018

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What was the issue? (for future searchers that may hit this thread)

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Community Beginner ,
Nov 01, 2018 Nov 01, 2018

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The Adobe technician who fixed the issue thought that somehow the preferences files (default and custom) were corrupted.

He directed me to a couple of folders, had me append the folder names with "_old," and then open FrameMaker again to recreate those two folders from scratch.

I have no idea how those files were corrupted.

Thanks Jeff!

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Participant ,
Nov 01, 2018 Nov 01, 2018

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Which folders?

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Community Beginner ,
Nov 01, 2018 Nov 01, 2018

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I am really worried about providing the folder names, because it seems like something like this should be advised by an Adobe technician in real time.

So, I was directed to rename these two folders:

C:\Users\(user name)\AppData\LocalLow\Adobe > Rename Linguistics to Linguistics_old

C:\Users\(user name)\AppData\Roaming\Adobe\FrameMaker > Rename folder 14 to 14_old

Best bet: Start a live chat with an Adobe representative and "talk" with someone who knows way more than I do.

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Adobe Community Professional ,
Nov 01, 2018 Nov 01, 2018

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You're fine - those are common folders that we suggest renaming all the time. They get recreated with fresh ones when FM starts up.

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