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Inspiring
April 21, 2009
Question

Structured FM 8.0 and Acrobat Distiller

  • April 21, 2009
  • 1 reply
  • 1522 views

We have large documents (90+ pages) that have been created in FM 8.0 as part of the TechComm Suite. We are trying to create PDFs, but are encountering numerous problems. Our environment is Windows XP.

One document is particular is a long document with no chapters and lends itself to being generated using DITA > Build FM Document from Ditamap. The FM document validates fine. Then we import formats from our templates, relink xrefs, and reapply tags if they are overrides. When we use DITA > Update References we get the following error:

"Unable to locate referenced file and then a path to an xml file."

This occurs even though we have relinked everything.

Then we print to file using Adobe PDF and Press Quality or High Quality as the joboptions. We are using Acrobat Distiller 8.0 for this.

The errors we get are as follows:

"Times Font not available and replaced by Times Roman. "(We do not have Times in our documents.)

"Internal error 8004,6345644,8487696,0. and something about the memory could not be read. "

We have searched everywhere for answers to printing problems and cannot find any information, which is frustrating on its own.

Hope you can helped us; we have deadlines looming.

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1 reply

Arnis Gubins
Inspiring
April 21, 2009

Which point version of FM8 are you using? The latest is 8.0p277.

cvgsAuthor
Inspiring
April 22, 2009

Yes, that's the version we're using.

Arnis Gubins
Inspiring
April 22, 2009

To get rid of the Times font, set your Preferences to turn off the "Remember Missing Font Names" option. The open and save all your FM documents that you're having this warning in, resave the files and change the Preference back.

The error message about the not being able to read the memory, may be a resource issue or an interaction with another running application. A reboot might clear this condition.

The missing reference suggests that FM can't find something like a graphic file.