Participating Frequently

Question

Switching from 2019 32-bit to 64-bit

Forum|Forum|5 years ago
October 1, 2020
4 replies
681 views

We currently have FM 2019 32-bit because we run help with WebWorks, which up until now only supported FM 32-bit. Now the new version of WebWorks supports 64-bit and we would like to switch to FM 2019 64-bit. What is the process for doing that?

I also understand that the new version of FrameMaker supports 64-bit only, which we supposed to receive shortly. Perhaps it is best to wait until we receive it?

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

Give the FM folks a buzz at tcssup@adobe.com

skilled_socialite154AAuthor

Participating Frequently

Thanks, Jeff. I sent an e-mail to the address you noted. It looks like my Company's site is blocking the download from Adobe.

Jeff_Coatsworth

Community Expert

To be safe, you might want to deactivate the 32 bit version first, then install the 64 bit & reactivate (since you're using the same serial number) - unless you're on subscription plan, in which case I think your Adobe ID provides all that.

skilled_socialite154AAuthor

Participating Frequently

In trying to get the download for the 64-bit version, my original link to download 2019 seems to be inactive. When trying to get help on the Support page, the canned answer was that they couldn't provide me with a download and suggested I go to a community forum to get a free download. Is there such a location for free downloads?

Jeff_Coatsworth

Community Expert

Just download & install the 64bit version of FM2019.

skilled_socialite154AAuthor

Participating Frequently

Hi Jeff

So just install 64-bit on top of the current 32-bit? Or should I uninstall 32-bit first?

Andy

pulkitn

Adobe Employee

Hi Semble ,

There is no separate procedure needed to switch to 64bit FrameMaker except that you need to update your external plugin or client for 64bit Architecture, Other than that all your documents and files work as is .

Thanks
Pulkit

skilled_socialite154AAuthor

Participating Frequently

Hi Pulkit

Thanks. The next question: How do I updatre my external plug-in or client?

Andy

S

Stefan Gentz

Community Manager

Hi Andy,

the latest version of WebWork ePublisher (2020.1) supports the FrameMaker Summer 2020 release and 64 bit.

You will need to check with your internal IT/procurement department and/or Quadralay Corporation how to upgrade your WebWorks license to their 2020.1 release. You can find Quadralay's contact details here.

Kind regards,
Stefan

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