TCS 5.0 requests Serial Number

Forum|Forum|12 years ago
January 27, 2014
2 replies
2286 views

I have a an annual TCS subscription.

I've downloaded TCS 5.0 now, but it doesn't seem to recognise my Adobe ID as as a valid sign in and requests a serial number.

Any ideas?

This topic has been closed for replies.

F

fifelaura

Inspiring

Hi there

Did you find out any more on this? We want to take advantage of the 40% discount offer from Adobe for TCS5 - but we can't even see if we qualify as we don't know our serial numbers. Any help appreciated.

Laura

Jeff_Coatsworth

Community Expert

You should be able to access your serial numbers through the Adobe Licensing site.

A

anarora

Inspiring

Adobe logged on to my machine, uninstalled and re-installed and messed about with my login to no no avail.

They told me they would come back to me with a solution.

Three days later I just recieved an e-mail telling me it would work and it did.

There was a hitch at Adobe's end that we have resolved. You should not be facing the problem again. One just needs to install TCS5 and sign-in with the same adobe id with which TCS4 subscription was bought, to continue using TCS uninterrupted.

Thanks,

Anchal Arora

TCS Engineering

Jeff_Coatsworth

Community Expert

Not sure how the subscription method works – you should contact Support.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded