Unable to change the RoboScreen Capture workspace UI when launched from FrameMaker 2019

[Rodel5C21]

Whenever I launch RoboScreen Capture from FrameMaker 2019 (32- or 64-bit) I am forever stuck with workspace below. I cannot change the workspace to display menus or anything else. There is no menu or button to access 'reset to default.' I've even tried reinstalling FrameMaker multiple times. Is there a way to restore or change the workspace back to the original default workspace?

[Winfried Reng]

Hi,

I checked this.

My RobohelpScreenCapture has a menu bar. This is just an additional toolbar. Therefore you must activate it.

At the end of your icon toolbar there is a small arrow. When you click it, you get a command Customize. In the Customize dialog is a Toolbar tab. There you can activate the menu toolbar.

Best regards

Winfried

[Rodel5C21]

Hi Winfried,

I have access to the Customize dialog like you suggest; however, nothing I do inside the dialog changes the RoboScreen Capture workspace. The workspace appears to be permanently frozen as in my screen above. This is extremely frustrating!

--Rod 

[Winfried Reng]

Hi Rod,

Yes. I see. When I open this dialog, there is an option to activate and deactivate the menu bar, but you cannot deactivate it. You can only deactivate the main icon toolbar.

Is the menu toolbar in your dialog activated or deactivated?

There are commands Reset and Reset All. Do these have any effect?

Could it be that the menu toolbar is moved to another place so that you do not see it?

Best regards

Winfried

[Rodel5C21]

Hi Winfried,

The menu toolbar is always activated and I cannot deactivate it. Both the Reset and Reset All settings have no effect. If the menu toolbar is moved to another place, I do not see it and cannot find it. 

I believe this may require an edit in the Registry to fix; however, I have no idea what the edit should be. 😞

Thanks for your help!

--Rod

[Winfried Reng]

Hi Rod,

OK. The menu toolbar is activated and is somewhere, but you cannot see it nor access it.

What happens, when you move the other icon toolbar around?

When I move the icon toolbar on top of the menu toolbar, the menu toolbar just gives way.

I do not know, what you can do.

Otherwise I recommend to contact support: tcssup@adobe.com

Best regards

Winfried