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A
asking_writer
Known Participant
March 23, 2012
Question

Unresolved Cross-Reference - please help!

  • March 23, 2012
  • 1 reply
  • 5465 views

Hi,

I inherited a FrameMaker 9 project from another writer and now there are many Unresolved Cross-References that I am having a hard time fixing.

The file (book) was on a shared drive, but there was a strange permissions issue, and I had to copy the file locally to open it. Then, I renamed it.

I tried to point the links to the old file names, but nothing worked. Now, the TOC in the PDF is not working when I click the hyperlinks.

Any ideas? Thank you!

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 23, 2012

What do you mean you "tried to point the links to the old file names, but nothing worked"? Unresolved xrefs can be caused by the destination file being in use, missing or inaccessible due to permissions. Why not try to fix the permissions on the network drive folder first?

A
asking_writerAuthor
Known Participant
March 23, 2012

I mean that in FrameMaker I did: Edit>Update References>checked the box for All Cross References and clicked Update, then selected the original FM file that the links would have been in (on my local drive copy of the orginal files), and even some others I thought might work. Nothing did.

I copied the entire book from the network and contents to my local drive. At first we couldn't even open it from the network (FM kept crashing), due to the network permissions, but then we could, so I copied it over.  I will try to get access to the orginal files in their original state on the network, so I can point the Update References function there in hope that it works. What do you think?

Bob_Niland
Community Expert
Bob_NilandCommunity Expert
Community Expert
March 23, 2012

> I copied the entire book from the network and contents to my local drive.

That's almost guaranteed to result in broken xrefs.

Instead: open the .book and each .fm file at the source (even if read-only).

Re-save the .book to local, then re-save all the component files.

This normally updates the xrefs.

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