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A
asking_writer
Known Participant
March 23, 2012
Question

Unresolved Cross-Reference - please help!

  • March 23, 2012
  • 1 reply
  • 5465 views

Hi,

I inherited a FrameMaker 9 project from another writer and now there are many Unresolved Cross-References that I am having a hard time fixing.

The file (book) was on a shared drive, but there was a strange permissions issue, and I had to copy the file locally to open it. Then, I renamed it.

I tried to point the links to the old file names, but nothing worked. Now, the TOC in the PDF is not working when I click the hyperlinks.

Any ideas? Thank you!

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 23, 2012

What do you mean you "tried to point the links to the old file names, but nothing worked"? Unresolved xrefs can be caused by the destination file being in use, missing or inaccessible due to permissions. Why not try to fix the permissions on the network drive folder first?

A
asking_writerAuthor
Known Participant
March 23, 2012

I mean that in FrameMaker I did: Edit>Update References>checked the box for All Cross References and clicked Update, then selected the original FM file that the links would have been in (on my local drive copy of the orginal files), and even some others I thought might work. Nothing did.

I copied the entire book from the network and contents to my local drive. At first we couldn't even open it from the network (FM kept crashing), due to the network permissions, but then we could, so I copied it over.  I will try to get access to the orginal files in their original state on the network, so I can point the Update References function there in hope that it works. What do you think?

A
asking_writerAuthor
Known Participant
March 23, 2012

Are the permissions that messed up that you can't even see all files on the network? I still think it would be less work to have the network admin just fix the files' permissions so that you could work on them as they always have been.

Error7103's got a better way of preserving the xrefs.

Using the LoR, you click on the link, and then remake the xref to the intended location.


I manged to get to the point where I can open the orginal source files in FM (from the network drive). But, I got a warning that the files are structured and that my copy of FM is unstructured (it actually is structured - it's the same machine the other writer was using), and that opening the files would cause errors. So, I reset my FM to open as structured and opened the orginal Book from the network drive.

Now, I have the orginal Book open.

But, when I "Update Book" I am still getting the same Unresolved Cross-Referemce errors as before (to the main doc in the Book), and it won't make a PDF. Also, it won't open one of the book files, as it says there is a more recent version.

I believe the other writer used a Ditamap (there is a Ditamap with the same name as the Book) - could that be the issue? I am not familar with Ditamapping and FM.

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