Upgrading to Captivate 8 with Technical Communication Suite subscription

Forum|Forum|11 years ago
July 10, 2014
2 replies
721 views

I have a TCS5 subscription which includes Captivate 7 - I would like to upgrade to Captivate 8. After advice from Adobe help team, I have uninstalled existing version of TCS and downloaded trial of current version which contains Captivate 8. All programs install correctly but Captivate will only run as trial - even after signing in with my Adobe ID. When installing there was a symbol next to Captivate 32 and 64 bit which says it will only install as a trial. Is this available for existing subscription users yet? If not - when will it be available? I was led to believe at the time I got the subscription that I would have access to the latest software when it comes out. Is this not the case?

Technical Communication Suite

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jsmengAuthor

Participant

Thanks for the replies everyone - it ended up being a problem at Adobe's end which their help team sorted out.

__AG__

Participating Frequently

See the announcement about the Captivate8 and presenter 10 updates for the TCS here: TCS 5.0.1 is here and Captivate 8 and Presenter 10 are part of it ! « TechComm Central by Adobe

There's also this Tech Note: Upgrade to Captivate 8 & Presenter 10 for TCS5 customers

jsmengAuthor

Participant

Thanks for the links. I've already tried signing out and back in again with no luck. I've also tried uninstalling 5.01 and installing it again with same results. Lastly I've tried doing the same on my laptop and get the same results - everything installs ok except for Captivate which installs as a trial. Adobe helpline don't seem to be able to identify the issue.