• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Welcome screen not displaying properly

Explorer ,
Apr 11, 2017 Apr 11, 2017

Copy link to clipboard

Copied

Hi all,

My colleagues and I recently got TCS2017, but our welcome screens look glitchy.

2017-04-11_8-31-48.png

Any thoughts?

Thanks,

John

Views

1.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 11, 2017 Apr 11, 2017

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 11, 2017 Apr 11, 2017

Copy link to clipboard

Copied

Hi Jeff,

Yes, I looked at those threads before posting. My screen doesn't look like either of the other's that were posted.

Also, we have IE11 installed. And we'd like to know what the fix is rather than playing around with the welcome screen files (we don't have access to the folders, so would have to go through IT).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 11, 2017 Apr 11, 2017

Copy link to clipboard

Copied

Hi,

could you please give us a few information:

  • What is your screen resolution?
  • Are you working on a High-DPI screen with Windows Display scaling?
  • Do you have FM on your main monitor or on a second monitor?
  • What happens, when you resize the FrameMaker window?
  • Are you connected to a WLAN and have internet access?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 11, 2017 Apr 11, 2017

Copy link to clipboard

Copied

Hi Stefan,

  • Screen resolution is 1920 x 1080 (Landscape)
  • I don't believe there is any scaling happening, how could I confirm?
  • FM launches and runs on my main monitor (moving it to the second monitor has no effect on the welcome screen).
  • Resizing the FM window has no effect on the welcome screen.
  • We have a wired connection.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 11, 2017 Apr 11, 2017

Copy link to clipboard

Copied

Hi John,

Can you please check whether a DWORD Value named "FrameMaker.exe" is present in "HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION" registry key? If yes, what is the value?

Regards,

Vikas Singla

FrameMaker Team

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 11, 2017 Apr 11, 2017

Copy link to clipboard

Copied

If you're asking for the value in the Data column, it's 0.x00002af9 (11001)

Also, we believe it's not a High-DPI monitor.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 13, 2017 Apr 13, 2017

Copy link to clipboard

Copied

Hi John,

I have sent you a private message. Kindly email us back to assist you with the issue.

Regards,

Mayank

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 13, 2017 Apr 13, 2017

Copy link to clipboard

Copied

Hi, I replied to that email. You can reply back to it. Thanks

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 14, 2017 Jun 14, 2017

Copy link to clipboard

Copied

I am having the same problem. Were you able to resolve the issue?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 15, 2017 Jun 15, 2017

Copy link to clipboard

Copied

Yes. We were sent an updated welcome.html file to replace the current one. I believe the only difference between the files is this line: meta http-equiv="X-UA-Compatible" content="IE=Edge"

So you may be able to try updating that line in the file. The path is: C:\Program Files (x86)\Adobe\Adobe FrameMaker 2017\fminit\dws\resources\welcomeScreen.

However, my colleague recently applied updates to FM and it re-broke his welcome screen (which makes sense if the new file was overwritten by the old-style version), but now the new file doesn't re-fix it anymore. I was meaning to bring this up with Support again.

If you try the fix, could you update the status of your situation? Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 15, 2017 Jun 15, 2017

Copy link to clipboard

Copied

I will try it, but since I don't have Microsoft Edge (I'm running a Windows 7 machine), any idea if the content value would stay the same?

Thanks.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 15, 2017 Jun 15, 2017

Copy link to clipboard

Copied

LATEST

We're also on Windows 7 machines (both 32-bit and 64-bit among our team).

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines