why won't Adobe FrameMaker 11 generate PDF?

I was working on this problem a few months ago, but my workload made me simply use the FM 11 and FM 7.2 on my old XP PC. I now REALLY need to find time to focus on the FM 11 and Adobe tech comm suite on my Win 7 Professional PC. I "forced" myself to work on this today.

Here are answers to your questions:

I was trying to "save book as" PDF and it starts as if generating PDF with Distiller, but tps file is zero bytes. NO error messages. No, I never had to have Adobe PDF printer as the FM default printer in the past. But I just tried it with Adobe PDF as default printer, and it didn't work. Used RGB mode. Job option = "Standard". Yes, I checked for FM updates and it says there are none and that 11.0.2.384 is the latest version.

I am most frustrated and have tried everything. I have worked with FrameMaker for 15 years, and I thought I understood it well. But this has me stumped.

About two months ago, I took the PC to the office (I normally work from home but go there about once a month for meetings at the Dallas office) and sat with my PC side-by-side with the other technical writer. Compared what happened, and we were both stumped. I need to go back and do that again. My inclination is to uninstall Adobe Tech Comm Suite 4 and selective install only FM 11 with Distiller. Then I can go back and selectively install RoboHelp 10 for HTML help.

I REALLY appreciate your willingness to help. I am not sure what to do next. THANK YOU very much for responding. Like I said, I think I need another session at the office to compare notes step-by-step; I think it has something to do with the PDF printer/converter, but not sure why it works on other writer's PC and not mine. I might have to make time and call Adobe to see whether they can remotely access my PC and try to assist. But that assumes they have some expert available who REALLY understands this software.

Thanks again.

jane noble