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Fehle rbei de rInatallation

Community Beginner ,
Jul 19, 2021 Jul 19, 2021

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Hallo NG

Beim Installieren erhlate ich die Meldung, dass "Ihr Browser oder Betriebssystem wird nicht mehr unterstützt.....

Windoes 10 21h1 Enterpriese 64 Bit

 

Kann jemand weiterhelfen?

 

Gruss

Eric

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Community Expert ,
Jul 19, 2021 Jul 19, 2021

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Hi,

 

(Below in German.)

Hm. What's your FrameMaker version?

Is this an update or a new installation?

That's the same error message as in this thread:

https://community.adobe.com/t5/framemaker/applying-update-8-to-framemaker-2019-fails/m-p/12182836#M7...

 

Best regards

 

Winfried

---

Hm. Was ist deine FrameMaker-Version?

Ist das ein Update oder eine neue Installation?

Das ist dieselbe Fehlermeldung wie in diesem Thread:

https://community.adobe.com/t5/framemaker/applying-update-8-to-framemaker-2019-fails/m-p/12182836#M7...

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Community Beginner ,
Jul 19, 2021 Jul 19, 2021

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Hallo Winfried

Es ist die Version 15_x64. Die Meldung, so scheint mir kommt, wenn das Adobe Login Fenster erscheint. Leider ist noch keine Version installiert.

 

Wie weiter?

 

Gruss

Eric

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Community Expert ,
Jul 19, 2021 Jul 19, 2021

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Hallo Eric,

 

ich würde den Adobe Support fragen, ob sie helfen können:

tcssup@adobe.com

 

Ich habe das auch weitergeleitet.

 

Viele Grüße

 

Winfried

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Community Expert ,
Jul 19, 2021 Jul 19, 2021

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Hi,

 

The Adobe engineering team is looking into this issue.

When there are any news, they will post it here.

 

Best regards

 

Winfried

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Community Beginner ,
Jul 19, 2021 Jul 19, 2021

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Hallo Winfried

Hier die Rückmeldung vom TCS Support für diesen Fall

Danke nochmal für deine Hilfe

 

 

Hi Eric

 

Thank you for writing to us.

This is a know issue that has been reported recently and we are working on it. We will share the updates as soon as we are able to resolve this issue.

We regret the inconvenience you are experiencing.

 

Regards,

Saurabh 

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