fonts helvetica

[Susann C]

Hi, although I have all the Helvetica fonts installed, when I open my files it's reporting them as missing in the console, and the fonts definitely don't look right. Help? I'm using FrameMaker 2015 on Windows.

[Jeff_Coatsworth]

Are they actually installed on your machine or are they just in the printer you're using? Is your default Windows printer instance set to the Adobe PDF "printer"?

[Susann C]

When I go to Font settings from the Windows Start menu, they're in my Available fonts list. 

My default Windows printer wasn't set to Adobe PDF, but I just set it to that, and restarted Frame, no change. I also tried rebooting my laptop, but no change.

[Matt-Tech Comm Tools]

There are many Helv variants...are you sure you've got the necessary ones installed?

Can you share the console messages?