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ajayk90081291
ajayk90081291
Participant
June 20, 2018
Answered

FrameMaker 12 will not display menu items correctly outside the office network

  • June 20, 2018
  • 2 replies
  • 1133 views

Hi,

I am using Adobe FrameMaker 12. My menu items will not display correctly if start the frame maker outside the office network. If I start the FM12 at work and then use it outside the office network them menu items will continue to display correctly.

Has anyone seen this before?

Is there a fix for it?

Thanks in advance.

-Ajay

    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    That looks like the issue that FM12 had with high resolution monitors - it got fixed in newer versions of FM, but you can try a workaround. Go into the properties of the FM12 shortcut and go to the Compatibility tab. There's a flag in there about high DPI displays (I forget the exact wording). Try selecting that and restart FM. It might make a difference. The other thing to try and play around with is the Windows properties of your monitor - you probably have it set to 120% or something - drop it back down to 100% and it might have an impact on your FM screen.

    2 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    June 21, 2018

    Hi Ajay:

    What do you mean by "not display correctly"? Can you share a screen shot?

    This doesn't sound like the issue but it is possible to hide some menu commands. You can try View > Menus > Complete.

    ~Barb

    ~Barb at Rocky Mountain Training
    ajayk90081291
    ajayk90081291Author
    Participant
    June 21, 2018

    Hi Barb,

    I tried clicking view-> menu->complete. But it did not improve.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity ExpertCorrect answer
      Community Expert
      June 21, 2018

      That looks like the issue that FM12 had with high resolution monitors - it got fixed in newer versions of FM, but you can try a workaround. Go into the properties of the FM12 shortcut and go to the Compatibility tab. There's a flag in there about high DPI displays (I forget the exact wording). Try selecting that and restart FM. It might make a difference. The other thing to try and play around with is the Windows properties of your monitor - you probably have it set to 120% or something - drop it back down to 100% and it might have an impact on your FM screen.

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      June 20, 2018

      Have you applied all the FM12 patches? Are you working on different sized monitors? Is there something running in your office environment that impacts your machine when it's connected?

      ajayk90081291
      ajayk90081291Author
      Participant
      June 21, 2018

      Yes I have installed all Patches. I am using it in a single monitor mode(When in office network, menu appear correctly with single monitor or multiple monitor mode). It happens even though, I run only FM12 application. Below is an example of grumple menu.

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