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Framemaker crashes when importing an image

Community Beginner ,
Feb 08, 2018

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Hi

Framemaker keeps on crashing when I try to import an image. How can I resolve this?

The current version of Framemaker is 13.0.5.547.

See image below .....

Regards

Stephen

Framemaker crashes when importing images.PNG

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Framemaker crashes when importing an image

Community Beginner ,
Feb 08, 2018

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Hi

Framemaker keeps on crashing when I try to import an image. How can I resolve this?

The current version of Framemaker is 13.0.5.547.

See image below .....

Regards

Stephen

Framemaker crashes when importing images.PNG

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Feb 08, 2018 0
Contributor ,
Feb 09, 2018

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Is testimage.png the only image you have tried to import into FM? Try another one.

Or try an image in a different format, i.e. jpg.

Or try to open testimage.png in a graphics tool. Perhaps your testimage has the wrong extension, and it's not a png.

For example Irfanview can detect wrong extensions.

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Feb 09, 2018 0
Adobe Employee ,
Feb 09, 2018

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is it possible to share the sample image on which FM2015 is crashing ?

thanks,

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Feb 09, 2018 0
Community Beginner ,
Feb 09, 2018

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The attached screenshot is a reproduction of my issue. So any image, I try to import causes Framemaker to crash

Also, I can import insets, however if an inset contains an image the import process causes Framemaker to crash as well.

This happens both when I attempt to "import by reference" or "copy into document"

In my original document, all insets, images and insets are "import by reference". And its a fairly use document.

Before the above issue started, Framemaker was working fine. I suspect it all started when I was trying to save my framemaker document as a .pdf file. Unfortunately, Framemaker crashed in the process. Since then, i am having the issue as mentioned above.

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Feb 09, 2018 0
Adobe Employee ,
Feb 09, 2018

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Hi,

Can you try to recreate the preferences for FrameMaker:

• Close FM2015.

• Rename the folder 13 to 13_old in C:\Users\UserAccount\AppData\Roaming\Adobe\FrameMaker.

• Then Rename folder “Linguistics” to “Linguistics_old” in C:\Users\username\AppData\Roaming\Adobe .

• Rename folder “Linguistics” to “Linguistics_old” in C:\Users\username\AppData\LocalLow\Adobe .

• Run FrameMaker as Run as Administrator and check the issue again.

Regards,

Mayank

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Feb 09, 2018 0
Community Beginner ,
Feb 10, 2018

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After many frustrating hours, the issue is finally resolved.

For those who might experience a similar problem....

I resolved the issue as follows....

1. I renamed the images folder.

2. I opened my books with all its linked content.

3. In the Missing File dialog, I chose the option "Ignore All mission Files" All referenced images displayed grey, which was a good sign as it confirmed that the issued is restricted to the linked image folder.

4. I then reviewed the properties on my C folder and noticed that I had 13 Gb of free storage.

5. I decided to perform a disk clean-up which increased my free storage space to 42 Gb.

6. I renamed my image folder to its original name and repeated step 2. All documents and related insets opened without Framemaker crashing . What a happy moment!!!

Well, at this stage I cannot confirm if my issue was resolved as a result of the available storage space or as a result of the disk clean-up process. I will leave that conclusion up to the experts. I'm merely sharing my experience for those with similar issues.

Thank you to everyone who has supported me in the process

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Feb 10, 2018 1