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Anonymous
May 17, 2013
解決済み

Missing Adobe PDF printer instance--Frame 7.2

  • May 17, 2013
  • 返信数 3.
  • 5279 ビュー

I just installed Frame 7.2 and Acrobat 7 (I also have Acro 6 and Frame 7.1 on the machine), but in that install I did not end up with an adobe printer instance so I cannot save to PDF. I've been all over the forum and web but cannot figure out where I would get this (and why it wasn't within the install). Any suggestions? Thanks....jen

    このトピックへの返信は締め切られました。
    解決に役立った回答 Mike Wickham

    I think that the source of the confusion is that a person can own the

    full, standalone version of Acrobat (Distiller). FrameMaker also

    provides a stripped-down version of Acrobat Distiller, which has fewer

    features, but allows those who don't already own Acrobat to create PDFs

    from within FrameMaker.

    So, if you own the full version of Acrobat, install it. Then install

    FrameMaker and reject the option to install Acrobat, Distiller, PDF

    Creation add-on, or whatever it is called in your FM version. If you

    install both the full version of Acrobat and the FM add-on version, you

    will end up with a broken mess. If you don't own a full Acrobat version,

    then you need to install the PDF add-on that comes with FrameMaker.

    Also, if you install the full version of Acrobat, there should be never

    be more than one version on your computer, and you should NOT also

    install Adobe Reader or the FM PDF Creation add-on. Mixing

    Acrobat/Reader versions, or mixing Acrobat with the PDF add-on is a

    known recipe for trouble.

    返信数 3

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    May 17, 2013

    Yep, as Jeff mentioned, there's an option to install Acrobat (Distiller, IIRC) with your FM install. Starting without any FM or Acrobat installs should work just fine.

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    A
    Anonymous
    May 17, 2013

    I did get prompted to install Acrobat, but it was AFTER Frame installed. Jeff said "reinstall Acrobat 7, then install FM7.2 " I'm not sure what it means to install Frame as "standalone"--does that just mean saying no to the acrobat option?

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 17, 2013

    @quabbinjen - sorry, I thought you had a full license for Acrobat Pro as well as your standalone copy of FM; you only have the "headless" copy of Acrobat Distiller in that case. I would take Matt's advice and uninstall all FM and anything that sounds like Acrobat, then install FM7.2 with all options selected. That should get you back to printing to the Adobe PDF printer instance.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 17, 2013

    As Matt says, different flavours of Acrobat (even Reader & Distiller), is a Very Bad Idea - Acrobat is one of those products that just doesn't play nice with itself. If the Repair option doesn't work, you'll need to go back to square 1 and uninstall all flavours of Acrobat, then reinstall your latest one (I think you said you've got version 7). Don't forget that installing FM as a standalone version will want to install a "headless" version of Acrobat too - that may also be the cause of your munged up install. You may need to uninstall FM7.2 first, reinstall Acrobat 7, then install FM7.2 paying atttention to the install option of the distiller.

    A
    Anonymous
    May 17, 2013

    So, I didn't have a repair option. My Acrobat install came from the Frame disk--and I can't access it separately (I don't think). Do the older versions of Frame come with the printer instance? Should I maybe just uninstall all instances of Acrobat (6 and 7) and Frame (7.1 and 7.2) and start again?

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    May 17, 2013

    Having multiple versions of Acrobat Pro on your machine is generally regarded as a Very Bad Idea.

    Having said that, I believe that the Help menu has a Repair Installation (or similarly worded option) under the Help menu. That should reinstall PDF options for various applications, and also reinstall your print driver. If not, reach out to Shlomo Perets at microtype.com.

    -Matt

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
    A
    Anonymous
    May 17, 2013

    The 7.2 Help menu doesn't seem to have any kind of option like that (just Support, Updates, Registration, Adobe Online, Quickstart, and About). I'll try Shlomo-thanks!

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    May 17, 2013

    The Acrobat Help, not the FM Help menu...sorry for being unclear.

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
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