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Saving as PDF not working

Explorer ,
Sep 02, 2018

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I am using FM 2017 on a trial basis to prepare a single-chapter document (that is, not a book). When I try to save as PDF, the Save Document dialog appears and I select how and where to save the PDF. Then, the PDF Setup dialog appears. When I click either Set or Cancel, FM does not save the document as a PDF.

Any help would be appreciated.

Please update your Windows 10 with latest update from Microsoft. This issue has been fixed.

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Saving as PDF not working

Explorer ,
Sep 02, 2018

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I am using FM 2017 on a trial basis to prepare a single-chapter document (that is, not a book). When I try to save as PDF, the Save Document dialog appears and I select how and where to save the PDF. Then, the PDF Setup dialog appears. When I click either Set or Cancel, FM does not save the document as a PDF.

Any help would be appreciated.

Please update your Windows 10 with latest update from Microsoft. This issue has been fixed.

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PDF output

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Sep 02, 2018 0
Adobe Community Professional ,
Sep 02, 2018

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Hi Jay:

Try File > Print with Print to File off, Generate Acrobat Data on and Printer: Adobe PDF.
Screenshot 2018-09-02 07.12.47.png

~Barb

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Sep 02, 2018 0
Explorer ,
Sep 02, 2018

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Thank you, Barb, but if you notice that, while similar, you have attached a screenshot of the Print Document dialog. That dialog does not appear when I try to Save as PDF. After I select a file name and location, the PDF Setup dialog appears:

Untitled.png

I do notice that you are printing to Adobe PDF printer. I don't have that option, so maybe I'll look into it. BTW I can print to PDF using the Microsoft Print to PDF printer, but it doesn't offer the exact size of this particular document.

Thanks, again.

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Sep 02, 2018 0
Explorer ,
Sep 02, 2018

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Found the Adobe PDF printer, but that didn't work either:

Untitled.png

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Sep 02, 2018 0
Adobe Employee ,
Sep 02, 2018

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Please update your Windows 10 with latest update from Microsoft. This issue has been fixed.

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Sep 02, 2018 0
Explorer ,
Sep 02, 2018

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Thank you for your reply.

I only wish it was that simple. It's Windows 10 Pro, administered by the organization for which I work, and I do not believe I can update it myself. I'll ask IT...

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Sep 02, 2018 0
Adobe Employee ,
Sep 02, 2018

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Please check out this article for more details: FrameMaker cannot generate PDF after Windows 10 April update (1803)

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Sep 02, 2018 0
Explorer ,
Sep 03, 2018

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OK. Thank you, again.

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Sep 03, 2018 0
Explorer ,
Sep 03, 2018

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OK, so, I was in fact able to update Windows 10 and I am now able to print to the Adobe PDF printer.

At that point, I was still unable to Save as PDF. I have some recollection of Adobe Distiller, so I installed Adobe Acrobat DC for a seven-day trial. I can now Save as PDF. Because the trial dialog appears now every time I Save as PDF, I imagine that, when the trial ends, I will no longer be able to Save as PDF.

Thanks, again, for your help.

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Sep 03, 2018 0