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Robert_^_W
Robert_^_W
Inspiring
February 4, 2019
Question

text corruption and crash

  • February 4, 2019
  • 2 replies
  • 1646 views

Since the first update to FM2019, I've had the text in files turn into garble twice, the first time I closed and reloaded the document - all ok. The second time it stopped scrolling through and FM just closed, no error, no warning.

Has anyone else seen this in the latest version?

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    2 replies

    Robert_^_W
    Robert_^_WAuthor
    Inspiring
    February 18, 2019

    It happened again today while resizing images. Here's what my structure view looks like when it happens.

      R
      Russ Ward
      Legend
      May 21, 2019

      Ha, I finally got to see this today. I was just trying to close files with the book window.

      No *.dmp files. I'm using v15.0.2.503 on Windows 10. After the crash, the whole system has started moving very slowly. Have to reboot now.

      Russ

      Timothyc55
      Timothyc55
      Known Participant
      August 19, 2019

      I'm working on that, but it is a fact of life these days. Large corporate entities tend to be very protective of their software environments. A poorly thought out update can leave a software environment vulnerable.

      It takes time to jump through the various hoops to get updates approved for implementation.


      After a week of trialing update Version 15.0.3.603, I can report that the crashing is significantly improved, but not completely eliminated.

      I had one crash in the week. Granted the one crash occurred while opening all the files in a very large book which I imagine pushes the boundaries a bit.

      Note: The crash had the same text view corruption as shown in the earlier messages of this thread.

      However, the fact is that when you are updating autogenerated files it is the practical approach is to open all the files in the book as this allows the update to proceed much faster as the files are only opened once.

        A
        Adobe Employee
        Amitoj
        Adobe Employee
        February 4, 2019

        Is there any crash log generated. please check %appdata%\adobe\framemaker\15\*.dmp files.

        Also have you updated to Update 2 yet.

        thanks

        Amitoj singh

        Email: amisingh@adobe.com

        Robert_^_W
        Robert_^_WAuthor
        Inspiring
        February 4, 2019

        There was no crash files created at all. The latest updates are on. If it happens again I'll take a screenshot, not that it will be helpful in the diagnosis.

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