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Dennis Vied
Inspiring
January 30, 2018
Question

Unable to Save Book as PDF in Framemaker 2017

  • January 30, 2018
  • 3 replies
  • 6892 views

I am unable to Save Book as PDF in FM 2017.  I have noticed that now I am also unable to save certain documents of the book as PDF, but when I take those out, I still wind up with a non-responsive FM 2017.

Windows 10.  Adobe PDF as default printer.

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3 replies

A
AllworxQA
Participating Frequently
May 23, 2018

I had the EXACT same problem after a recent Windows update (late last week) - I couldn't generate a PDF from FrameMaker 11 (all other software was fine). I upgraded all the software (yes, I know it was time), and still had the issue. I found a website, and this author provided a bunch of tips and tricks. Now I can create PDFs from FrameMaker again! I do not exactly know which trick worked because I went through the WHOLE list and updated EVERYTHING mentioned. But... I am successful. Hope this works for you!

http://techcommtools.com/framemaker-pdf-tips-and-tricks/

    Matt-Tech Comm Tools
    Community Expert
    Matt-Tech Comm ToolsCommunity Expert
    Community Expert
    May 23, 2018

    Hi Ann, glad I was able to help you get that straightened out.

    The two most common issues seem to be

    • select CMYK, not RGB
    • Deselect the "Rely on System Fonts..." option

    -Matt

    -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
      A
      AllworxQA
      Participating Frequently
      May 23, 2018

      You are a life (and sanity) saver! Thank you!

        Matt-Tech Comm Tools
        Community Expert
        Matt-Tech Comm ToolsCommunity Expert
        Community Expert
        January 30, 2018

        Hi Dennis,

        First, update to 14.0.3 via the Help menu.

        After that, follow the suggestions at http://techcommtools.com/framemaker-pdf-tips-and-tricks/

        If you're still having trouble, let us know.

        -Matt

        -Matt Sullivan, FrameMaker Course Creator, Author, Trainer, Consultant
        D
        Dennis ViedAuthor
        Inspiring
        January 30, 2018

        I'm running 14 0.2.425. I suspect that is the problem.  We've recently had a protocol change, since we're a DOD contractor, so I have to have IT do my updates.  Bummer.  I'll let you know.

        Thanks.

        D
        Dennis ViedAuthor
        Inspiring
        February 2, 2018

        Updated to 14.0.3.500.  I'm getting the same behavior, i.e., Framemaker starts to compile, creates the TPS file, and the spooler gets to about page 37 or 38, then hangs.  Never gets to the Distiller. Interestingly, the spooler file size changes after I cancel the file in the spooler.  I tried removing some documents, and it still hangs about the same place.  It will , (or randomly, will not), compile an individual document from the book.

        I've gone through the tips and tricks, and no change.

        Windows 10 PRO, v 1709, Build 16299.192

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity Expert
        Community Expert
        January 30, 2018

        What point version of FM2017 are you running? I think an update fixed this IIRC...

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