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locastic
locastic
Participating Frequently
October 7, 2019
Answered

6mo free trial but no premium features

  • October 7, 2019
  • 2 replies
  • 3150 views

Hi, i installed Fresco on iPad Pro 12.9 2017 and activated 6mo free trial. But i cant get premium feature to work. Every time i try to export to pdf it gives me popup window for free trial activation. When i click it, it says its already activated and nothing happens. Anybody had simmilar issues. tnx

This topic has been closed for replies.
Correct answer Sheena Kaul

Hi there,

Please send me your Adobe IDs in a private message so that I can check and see what can be done here to fix them.

Regards,

Sheena

2 replies

Sheena Kaul
Sheena KaulCorrect answer
Legend
October 9, 2019

Hi there,

Please send me your Adobe IDs in a private message so that I can check and see what can be done here to fix them.

Regards,

Sheena

A
Ana dumitrache
Participant
June 3, 2020

Hello!
i seem to have the same problem with fresco. I have just made the upgrade, however within the ios app it did not went through and it still runs as the free version. I don't know what else to try.

thank you in advance,

Ana

Sue Garibaldi
Sue Garibaldi
Inspiring
June 3, 2020

Hi Ana. 

 

Please message me through  Fresco's Report A Bug link so I can help figure out why, after upgrading,  you're not able to access all of Fresco's features. (Tap the gear icon in the upper nave of  the Home screen then App Settings > Help > Support > Report A Bug.)

 

Sue.

Sue Garibaldi
Sue Garibaldi
Inspiring
October 7, 2019

Hi Locastic. 

 

Have you tried signing out of the app and signing back in? 

 

Sue.

locastic
locasticAuthor
Participating Frequently
October 7, 2019
i tried reinstalling also. nothing works.
Sue Garibaldi
Sue Garibaldi
Inspiring
October 8, 2019
i think that on user info@ is registrated this ipad premium features and now i cant add it to the marko@. You should delete this ipad information for user info@ and then i shoudl be able to upgrade with marko@? 🙂

Locastic. I can't actually do that for you (I don't have access to customer account information), but, honestly, I'm not even entirely sure that Adobe Customer Care can combine accounts. Can you either sign in to Fresco with the correct login information or sign in to iTunes with the correct information?

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