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Adobe fresco app keeps crashing on iPad

New Here ,
May 06, 2020 May 06, 2020

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It was working a couple of hours ago but now I cannot open the app. I've tried restarting my ipad, deleting and redownloading the app but it still keeps crashing. I cannot open the app anymore...

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Adobe Employee ,
May 06, 2020 May 06, 2020

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Kayetan.

 

We've just been made aware of multiple reports of Fresco crashing; we're working on it and hope to have it resolved shortly.

 

Our apologies for the inconvenience.

 

Sue.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same issue please help

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Hi there,

 

We've just received a few complaints around the same and our engineers are working on the fix. 

Allow me some time to update you.\

 

Regards,

Sheena

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Hi, 

 

I am having the same issue. I cannot open the app at all. It was happening with all Adobe apps. I have sent an error report through Photoshop. But with Fresco I can't even get the crash report dialog. The only time the app opens is if the wifi is off. The moment I switch on wifi on my Ipad the Fresco and occasionally the PS app crashes. I have no issues with any other applications. 

 

Regards,

Tulika 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Has this been fixed? All of my Adobe apps crash on my iPad and they were working yesterday. I rebooted, reinstalled, signed out and in again...nothing is working. This is also happening on my iPhone. 

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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Looks like it is a global issue with many other non-Adobe apps as well but our engineers are working on it. 

 

 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Same here.. it crashes every time I try to open ... it was fine just hours ago !

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Mine too. Creative Cloud opens and my non Adobe apps open.

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Updated Fresco on TestFlight and now none of the versions (including non beta versions) are working on my ipad pro. 
-slowly writhering in agony as my deadline gets shorter-

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Community Beginner ,
Jul 10, 2020 Jul 10, 2020

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I have the same problem. It was fine an hour ago - now crashing on launch.

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New Here ,
Jun 02, 2024 Jun 02, 2024

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How does one use TestFlight to see if that fixes the issue?

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Adobe Employee ,
Jun 04, 2024 Jun 04, 2024

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LATEST

Hello @Luke28377063l076,

Thanks for reaching out. Are you having trouble with crashes in Fresco? If yes, kindly update the OS and the Fresco app to the latest version to check if it helps.

(https://adobe.ly/4ebbiMm), (https://adobe.ly/3V8nUem)

 

Also, kindly check if your work is synced online (https://adobe.ly/4e1Q0AF). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to Dropbox, Google Drive, or another storage service, and share a public link to the file here or via DM.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jul 10, 2020 Jul 10, 2020

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Having same issue here. Fresco on iPad Pro crashing on application launch unless WiFi off and then crashes when WiFi turned on. Seem to have lost about five hours of design work done on Fresco this morning as a result - the file version saved in creative cloud being a much earlier version from this morning. Working to a deadline to get artwork delivered to a manufacturer so very keen to get an update on this ASAP please!!!

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Explorer ,
Jul 10, 2020 Jul 10, 2020

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Fresco, PS and LR would not open, then PS and LR resurrected but not Fresco . It will open when internet turned off. Please fix soon!!

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Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

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The issue seems to be fixed. 

 

Let us know if you're still facing the issue. 

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New Here ,
Jul 10, 2020 Jul 10, 2020

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The app now seems to work, thank you. Still lost a whole morning's worth of work that's not saved to the creative cloud file I was working on though - any suggestions on how / if that might be recoverable?

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New Here ,
Oct 06, 2020 Oct 06, 2020

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The error still remains. Ipad pro, just updated app and OS. The app shows splash screen twice, and returns to home. It never launches properly

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Community Expert ,
Oct 06, 2020 Oct 06, 2020

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It could be a bad download.  Have you tried deleting the app, redownloading the app, and signing back in and seeing if it is still giving you issues? 

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New Here ,
Oct 06, 2020 Oct 06, 2020

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Strange. Third time lucky. When I reinstalled I got a different icon and a
different splash, and the app now works as expected.--
Regards,
Stig Andersen

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New Here ,
Nov 21, 2021 Nov 21, 2021

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Hi

I have the same problem, so it's not really fixed.

I have used Fresco a lot with no problems, but now I can't do anything. It crashes in seconds when I open it, at begins to do anything. :'-(

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Hello. My new ipad keep timing out on Fresco. I go from pencil to eraser and it stalls. Can't change colours or modes of pen or eraser. Then it comes back. Help?

Thank you.

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Community Beginner ,
Apr 24, 2022 Apr 24, 2022

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I'm on a new iPad Pro and it's a stream of crashes. I've started new files; rebooted...it's almost unworkable.

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