Adobe Fresco crashes while opening a file

Report · Jul 15, 2023

Hello,

So i bought a new pc, and tried to open my Fresco app on it. It worked the first time but every sinlge time after it when i try to open a file, the Fresco window just closes and i can't understand what it is and how to fix it. Been looking online, on forums but and tried everything but none of that works so if anybody had the same problem, please let me know how you solved it cause every day i try and nothing works.

Report · Jul 17, 2023

Hello @mariika,

We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav