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Adobe Fresco Crashing after 'Loading documents' windows 10

New Here ,
Aug 30, 2021 Aug 30, 2021

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I have installed Adobe Creative Cloud and then installed Freso from there. All the system requirements are met. Still getting crashes after showing the 'loading documents' popup. I have read alot of threads about this issue but nothing seems to work. I also have access to the cloud storage and have alot of files already synced to the adobe cloud. Please look into this issue. 

Let me know if any more details are required.

 

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File: AdobeLogs_20210830_070849_600-win.zip

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Thank you,

 

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Adobe Community Professional ,
Aug 30, 2021 Aug 30, 2021

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As you have mentioned looking for answers already I would suggest your best option when it comes to a crashing issue would be to contact the development team directly. Normally I would guide you to the Help section of the app which opens your email and includes a log of information that helps them to work out the problems. So since you can't open the app...

Send an email to frescohelp at adobe dot com

Include as much of the following as you can.
App version
OS Version
Device Model
Available Memory
Total Memory
Free Disc Space

Total Disc Space

GPU Name

GPU Driver Version

 

Hope you're able to get this sorted out.

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