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Adobe Fresco doesn't work with AMD Radeon RX 580?

New Here ,
Nov 04, 2019 Nov 04, 2019

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So i'm trying to download Adobe Fresco but I don't meet the requirements:

 

-Adobe Fresco is not yet compatible with your device.

-Adobe Fresco is not yet compatible with your graphics card.

 

Any idea on when they might be? or what GPU would be best to use for Adobe Fresco?

 

All other apps work fine and great even considering AMD's famous incompatibility with adobe apps.

 

Thank you.

 
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correct answers 1 Correct answer

Adobe Employee , Nov 20, 2019 Nov 20, 2019
Hello jeremya15680994, Kindly follow the instructions here: https://helpx.adobe.com/fresco/system-requirements.html#graphics-driver for updating the driver.  Thanks, Rohit

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LEGEND ,
Nov 04, 2019 Nov 04, 2019

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It seems that Fresco is designed to only work on system that have a touch screen smd graphic cards that support that. The MS Windows Surface Pros from 4 on, Surface Books  from 1 on and the Studio. 

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Hello,

 

We'll be happy to help.
In addition to the response earlier, We'd like to inform that we’ve launched Adobe Fresco with support for ten devices (just know that we’ll add more as we work with Windows hardware partners):

  • Microsoft Surface Pro 4, 5, 6
  • Microsoft Surface Book 1, 2
  • Microsoft Surface Studio 1, 2
  • Microsoft Surface Go
  • Wacom MobileStudio Pro 13″, 16"

 

Hope this helps!

 

Regards,

Ashutosh

 

 

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New Here ,
Nov 05, 2019 Nov 05, 2019

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Can't wait for the Spectre HP to join that list.. 😉

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Explorer ,
Nov 06, 2019 Nov 06, 2019

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Hi Ashutosh, I own top Wacom MSP 16 and it does not allow me to open Fresco. It says .. GPU does not support D3D feature level 12.1. What is the problem? According to your announcement it should work on all MSPs. Please, help!

 

Daniela

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Adobe Employee ,
Nov 13, 2019 Nov 13, 2019

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Hello Daniela,

 

We are able to reproduce the problem and are fixing the same for next release. Till that time can you check if this workaround fixes the issue you are facing:
1. Open the Nvidia Control Panel Application (Right click on Desktop and it would be in the menu)
2. Select Manage 3D settings
3. Under the Global Settings>Preferred graphics processor, choose the option "Auto Select"
4. Click Apply
5. Now launch Fresco

 

Let us know if this fixes the issue. 

 

Thanks,

Rohit

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New Here ,
Nov 20, 2019 Nov 20, 2019

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That solves issue about loading Adobe Fresco, but now it won't allow us to use live brushes because it says we need the latest drivers.

 

 

Capture.PNG

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Adobe Employee ,
Nov 20, 2019 Nov 20, 2019

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Hello jeremya15680994,

 

Kindly follow the instructions here: https://helpx.adobe.com/fresco/system-requirements.html#graphics-driver for updating the driver. 

 

Thanks,

Rohit

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New Here ,
Nov 30, 2019 Nov 30, 2019

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Hi Rohit, I have an 11.6 inch Jumper EZpad Go 2-in-1 that uses Windows 10 Home. When I try to download Adobe Fresco, it says I must "update my system". Does that mean I need to upgrade my system to Windows 10 Pro?

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Explorer ,
Dec 02, 2019 Dec 02, 2019

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Hello,

I did what you suggest but I am getting the same message. I have to disable Nvidia card and Fresco is running. But other Adobe softwares are slow. 

Thank you for trying to resolve it!

 

Daniela

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Explorer ,
Dec 03, 2019 Dec 03, 2019

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I am sorry it does not work. Only disabling Nvidia allows toopen Fresco. 

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New Here ,
May 07, 2020 May 07, 2020

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Preferred graphics processor is not included on my pc. so could you share a link to the version of the control panel you have?? 

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New Here ,
May 13, 2020 May 13, 2020

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Will we ever be able to use Fresco with a Wacom Intous Pro?

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Community Beginner ,
Jan 24, 2021 Jan 24, 2021

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Hello,

           I have ( amd radeon hd 7600m series ) graphics card , i try to install adobe fresco but it says it's not yet compatible with my graphics card. I know that this graphics card is more powerful than many iphone, ipad and surface graphics card that adobe fresco works on, so why it's not working for my graphics card?

My device met all the system requirements for adobe fresco ( windows 10, 8gb ram, 1 terabyte storage, 2gb vga and even it has two graphics cards Intel(R) HD Graphics 4000 + AMD Radeon HD 7600M Series ), So why it's still not working? any help please?

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New Here ,
Sep 18, 2020 Sep 18, 2020

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I have same problem with my laptop. It's an - HP Pavilion Laptop 15-cw1xxx with processor AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx and 

AMD Radeon™ Vega 8 Graphics.

I did follow the instructions here: https://helpx.adobe.com/fresco/system-requirements.html#graphics-driver and also I actualized AMD drivers but the installation still shows the same message about "fresco not yet compatible with my device". Please help or advice.

 

 

  

 

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New Here ,
Oct 08, 2020 Oct 08, 2020

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Hello!

The application appears to not be comatible with my device. I have a Radeon RX 5500XT GPU, it is fully updated. Anything I could do to configure everything so i can use Fresco on my device?

 

Thank you!!

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Community Beginner ,
Oct 09, 2020 Oct 09, 2020

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Hello!

  • I have a ThinkPad E14 Gen 2 AMD Ryzen 7 4700U with Radeon Graphics with Windows 10 64 bit
  • I have an Adobe Creative Cloud subscription.

It says Fresco not compatible.

How can I get it to work? What do I specifically need to do?

Thank you!

 

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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@Dellara @webdev887 kindly install the latest release of Fresco which is now compatible to run with AMD GPUs, let us know if you face any issues. 

 

Regards,

Rohit

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New Here ,
Nov 23, 2020 Nov 23, 2020

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Hello!

 

The application is working now it's great! However the app instantly crashes if I try to use live brushes, specifically oil brushes. Is there a thread on fixing this issue maybe? Thanks!

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New Here ,
Jan 27, 2021 Jan 27, 2021

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I cannot install Fresco for Desktop either. I have  AMD Radeon RX 580 and have updated all drivers and still it tells me my system is not compatible. I am a long time CC client. Frustrated.

 

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New Here ,
Feb 13, 2021 Feb 13, 2021

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same problem here. The fact is that fresco need dx12.1 and rx580 ha 12 (not .1) that's it. It's a shame we can't use this program for this.....

 

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New Here ,
Apr 06, 2021 Apr 06, 2021

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LATEST

I'm having this issue as well. Everything I have is up to date and as far as I can tell all the software and drivers I have meet or exceed the requirements and yet I cannot get Fresco going with my RX 580. 

 

Oh well, Adobe is not the end-all, be-all they act like they are and this Fresco app is probably just as disappointing as the rest of their products. I'll just go back to using apps that support real-world hardware and don't worship IOS as if it's the only viable option.

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