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skilled_Zest5CA7
Participant
November 5, 2019
Answered

Adobe Fresco for Windows Error: Live Brushes Not Supported on This Device (Surface Pro 4)

  • November 5, 2019
  • 6 replies
  • 4775 views

I was extremely excited about the release of Adobe Fresco for Windows for my Surface Pro, especially when my particular model the Surface Pro 4 was listed as a supported device.  I installed the program and when I clicked on the live brushes icon I get "Live Brushes are not supported on this device" as an error.

 

I'm not understanding how we are asked to pay $10.00/month for one of the most innovative features such as live brushes when no where on the Adobe Fresco for Windows webisite does it say that the live brushes feature is not supported on a Surface Pro 4 when this device is listed as a supported device.  Is this feature going to be supported in the future or is there a workaround for this?  If so what is the workaround?  My Intel graphic drivers are up to date on the Microsoft and Intel website so that is not the problem.  Please warn people before they spend their money on this program for a major feature that in reality is not supported as advertised.  Thanks. (very, very disappointed in Adobe, Inc.)

    This topic has been closed for replies.
    Correct answer Sue Garibaldi

    iPeaches. 

     

    I completely understand your frustration. And your disappointment. And can tell you this much: The team is hoping to enable Live Brushes support on the Surface Pro 4. 

     

    I'm sorry I don't have more information than that right now. 

     

    Sue.

     

     

    6 replies

    A
    Alisk
    Participant
    July 1, 2020

    Same here 😕😕 I bought a Surface Go only to use Fresco and... it says that live brushes are not supported. Well I'm so disappointed. Hope it will be fix very soon.

      D
      divenex
      Participating Frequently
      July 24, 2020

      That's odd. Fresco and live brushes work beautifully on my Surface Go (8GB RAM version).

      W
      WMcKee
      Participant
      May 20, 2020

      Same deal here, and it's very frustrating. My device (SP4, i5, 4gb ram) is listed as a supported device and the minimum requirements show 4gb ram. I was so excited for this app last year and haven't used it since live brushes (the reason for my excitement) aren't supported. There has seemingly been no reason i've seen given (though my own speculation says it's a ram thing...can anyone confirm it works on a SP4 with 8gb ram?), and promises for support. If this is happening, I will be thrilled, but it would be good to know WHEN this support is coming.

      A
      amlilui
      Participant
      November 16, 2019

      I have  Surface Pro 4, i5 intel, 64bit with an up-to-date intel HD graphics 520...and yet...live brushes are not supported. This really, really should be advertised. Long-time CC subscriber, very disappointed. 

      J
      jessem29632340
      Participant
      November 7, 2019

      same issue here.  It says my surface is supported on the list, but then I get the "Live brushes aren't supported on this device" message

      Sue Garibaldi
      Sue GaribaldiCorrect answer
      Inspiring
      November 6, 2019

      iPeaches. 

       

      I completely understand your frustration. And your disappointment. And can tell you this much: The team is hoping to enable Live Brushes support on the Surface Pro 4. 

       

      I'm sorry I don't have more information than that right now. 

       

      Sue.

       

       

        S
        skilled_Zest5CA7Author
        Participant
        November 6, 2019

        Dear Sue, Adobe:

         

        That's excellent news!  I can't wait until Live Brushes are supported for the Surface Pro 4.  Thank you for the reply.  

         

        Peaches... 🙂

        S
        sebastiane53490041
        Participant
        November 5, 2019

        +1

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