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Adobe Fresco IPAD can't export to illustrator Macbookpro

New Here ,
Mar 05, 2022 Mar 05, 2022

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hi i'm useing Adobe Fresco IPAD
but have a problem
when i export to illustrator Macbookpro
but ican't
show " Export failed "
plz help
thankyou!!

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Publish & export

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correct answers 1 Correct answer

Community Expert , Mar 05, 2022 Mar 05, 2022

Rather than exporting have you tried opening Ai on the macbook and just opening the files?

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Community Expert ,
Mar 05, 2022 Mar 05, 2022

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Rather than exporting have you tried opening Ai on the macbook and just opening the files?

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Community Beginner ,
Jan 07, 2023 Jan 07, 2023

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same problem and I'm not able to fix it with the answer below

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Adobe Employee ,
Jan 09, 2023 Jan 09, 2023

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Hi @Rosa Spaziani,

 

We are sorry to hear that. Would you mind sharing the file in which you are facing the issue here or via DM? We'll check it on our end and share our observations with you.

 

Also, would you mind sharing a screenshot of the error and the exact version of OS & Fresco?

 

I will be looking forward to your response.

 

Thanks,

Anshul Saini

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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We are not talking about sharing file. IT's called Push to desktop function in Fresco. Ask software engineer who created this function please.

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hi @Micheblack0000000,

 

Sorry for the confusion. Maybe I am asking the obvious, but would you mind confirming if you are signed into iPad and desktop with the same Adobe ID and are on the same wifi or different? Also, please ensure your devices & apps are updated to the latest macOS v13.1, iPadOS v16.2, Illustrator v27.1.1, or v27.2 & Fresco v4.2.1.

 

If nothing helps, would you mind uninstalling the CC Desktop app and installing it again to see if that helps?

If this doesn't help either, try the steps suggested in the following HelpX articles on both Mac & iPad (some steps may not be possible to perform on iPad).

(https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html)

(https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html)

 

Let us know how it goes.

 

We will be looking forward to your response.

 

Thanks,

Anshul Saini

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Community Beginner ,
Jan 16, 2023 Jan 16, 2023

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Push to desktop function has issue with me too. I have 2017 ipad and 2022 mini mac.  It worked only few times. I updated Illustrator in my desktop and restarted. Bunch of missing Fresco pushed files were uploaded to illustrator like 20 of them. So annoying but worked again once I updated Illustrator in my desktop. But everytime you push to desk top, it's in the cloud, taking up spaces.

And then it stop working again. So someone from Adobe needs to figure out system glich with Push to desktop function with Illustrator. Or setting in Illustrator.

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