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Adobe Fresco is not working on my computer

New Here ,
Dec 24, 2023 Dec 24, 2023

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Hello everyone!
I installed the Adobe Fresco software on my computer (Windows 11), the software opens but only some of the buttons work, for example I cannot select brushes or colors or select other options.
why is it happening?

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Activation installation and billing , Performance

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Adobe Employee ,
Dec 25, 2023 Dec 25, 2023

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Hello @דוד זכריה32710163h6ec,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/47bTvjo) and Fresco(https://adobe.ly/48wPY08) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

 

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/47sUSKJ) and check if it helps.

 

Additionally, check if all of your work is synced online (https://adobe.ly/3NBdu44). If yes, please try resetting Fresco (https://adobe.ly/3NFl65j...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/48qwvxO) so we can check it with the team.


Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Dec 25, 2023 Dec 25, 2023

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Thanks Anubhav, but even though I followed the instructions you gave me it still doesn't work as requested, I am attaching here the logs I made according to the instructions in the link you attached.
Thank you!

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Adobe Employee ,
Dec 26, 2023 Dec 26, 2023

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Hello @דוד זכריה32710163h6ec,

Thanks for sharing the information. Would you mind sharing more details, like the exact version of the OS/Illustrator and a screen recording of the problem (https://adobe.ly/48cSbOv), so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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