Adobe Fresco is not yet compatible with your graphics card

Forum|Forum|5 years ago
October 8, 2020
2 Antworten
7542 Ansichten

Hello all!

I have issue with installing adobe Fresco on my computer.

I have this warning: Adobe Fresco is not yet compatible with your graphics card.

My graphics card drivers are up to date, i'm not too sure what is the issue here.

Those are my cart:

Intel® HD Graphics 4600

NVIDIA Quadro FX 580

Thank in advance for your help!

Rohit Guglani

Adobe Employee

Hello Marie,

Both GPUs on your system are not compatible with Fresco's mininun system requirement.

Thanks,

Rohit

D

defaultqx7c7s0d53hs

Participant

Hi Rohit, could you help me too? I have the following graphic card. Cold you tell me that is enaugh for the Frasco desktop version? Thanks for all, Julia

Adapter CompatibilityNVIDIA
Video ProcessorNVIDIA GeForce GT 710
Resolution1920 x 1080
Bits Per Pixel32
Number of Colors4294967296
Refresh Rate - Current60 Hz
Refresh Rate - Maximum75 Hz
Refresh Rate - Minimum59 Hz
Adapter DAC TypeIntegrated RAMDAC
Adapter RAM2.00 GB
AvailabilityRunning at full power
StatusThis device is working properly.
LocationPCI bus 1, device 0, function 0
Device IdPCI\VEN_10DE&DEV_128B&SUBSYS_8C931462&REV_A1\4&1610F4F8&0&0008

I

Ian22699725dwds

Participant

Hi @defaultqx7c7s0d53hs,

Thanks for reaching out. I request you open the Task Manager, go to Performance > GPU > and check the DirectX version. If it is "12 (FL 12.1)", then your GPU is compatible, and Adobe Fresco will run. Otherwise, it will not.

I hope this helps you confirm!

Regards,

Anshul Saini

For anyone looking today or in future, I can confirm that although the Intel 4600 appears compatible with 2 GB RAM, it does NOT support FL (Feature Level) 12.1, only 11.1; and this is even with the latest Intel graphics driver and DirectX (12) manually installed on a fully updated Windows 10 system. Running dxdiag shows DirectX version 12, but FL 11.1, not 12.1. It appears that a more robust card is required to run Fresco even though meeting minimum GPU RAM requirements; no surprise really, it's a built in card and the motherboard I have it on won't run Windows 11, so it is obviously a weak choice at best. The support chart on the help page could be a lot more helpful if it a) listed the oldest/minimum compatible video card family standards; b) explained the DirectX FL distinction better; and c) said clearly in the Windows spec chart how much GPU RAM is required in addition to system RAM, ""the latest driver" is not particularly useful support. Nor is the extremely lame error indicating no driver 'YET', come on . . . that's just sad. I hope the rest of my new user experience is a little more satisfying.