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Answered

adobe fresco keeps crashing on startup after loading documents.

Forum|Forum|2 years ago
March 29, 2023
6 replies
4554 views

Whenever I start up fresco it crashes right after the loading documents screen. I looked in event viewer and it told me it was an "Exception code: 0xc0000005" In the "gemini_uwp_bridge.dll" file

I tried driver updates, reinstalling it, checking for corrupt system files, and doing a Windows Memory Diagnostic scan, but to no avail.

if I go back a Fresco version, it works but crashes after selecting brushes or brush size.

any help is very much appreciated.

Performance

Correct answer Anubhav M

Hello @maxb31796697, @thomparat, @Ben -Rogue 17, @meredithdavey,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

_Mathéo

Participating Frequently

same issue still not working no real answer so this disscusion should not be marked as solved. Im just saying but you do you

A

Anubhav M

Community Manager

Hello @_Mathéo,

Sorry for the delayed response. I hope the problem is resolved by now. If not, would you mind trying to update the OS/Fresco to the latest version and checking if it helps?

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

_Mathéo

Participating Frequently

I mean do you really think I hadn't already tried all this after reading you 11 answers that all suggest the same thing over n over srsly as if saying it another time would magicaly fix the problem lol, I shared the logs somewhere but you didn't provided any other help so I just stopped using the software and now guess what? I stopped using adobe, the only one I really liked was illustrator but seams like figma is better than I expected... so yeah, I'm having a great time!

O

Ophelia31706653f79l

New Participant

Go to Creative Cloud Desktop Application.
Press Ctrl+Alt+R.
It will show a dialog to Relaunch.
Click Continue and wait for 2-3 minutes.
Launch Fresco.

K

Kat365

Participating Frequently

Hi there,

I have tried this multiple times but it has not fixed anything, unfortunately. Any other suggestions?

A

Anubhav M

Correct answer

Community Manager

Hello @maxb31796697, @thomparat, @Ben -Rogue 17, @meredithdavey,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

K

Kat365

Participating Frequently

Hello,

I have just downloaded v4.7.1 onto my Surface pro 8 running Windows 11 and I am having the same crashing issues. Every time I try to open a document, it starts to load and then crashes. I have uninstalled multiple times and have reset/repaired my creative cloud app but nothing is working. Could I get some assistance too please?

Thanks

A

Anubhav M

Community Manager

Hello @Kat365,

We're sorry to hear that the suggestions provided above did not help. Would you mind sharing the logs (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...) by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team?

Looking forward to your response.

Thanks,

Anubhav

M

meredithdavey

New Participant

Also having the same issue, thought it was just me! I've tried all the troubleshooting and none of it is working. Bit of a disappointment.

A

Anubhav M

Community Manager

Hello @meredithdavey,

We understand how frustrating it can be to experience crashes. Would you mind sharing the logs (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531) by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team?

Looking forward to your response.

Thanks,

Anubhav

B

Ben -Rogue 17

New Participant

Having the same issue here. I’ve tried restarting my computer, uninstalling and reinstalling the software, using the previous version of the software, and updating drivers for both my Wacom screen as well as the Nvidia graphics drivers. All to no avail.

A

Alyssa27823762oyc4

New Participant

I am having the same issue with the 4.4.0 version. I even updated to Windows 11 to see if it would help. Does anyone have a guess on when this will be resolved? I use this for work and am kinda stuck until this gets fixed.