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Schaus Creative
Schaus Creative
Participant
July 31, 2022
Answered

adobe fresco makes touch screen stop working windows 11 Surface Book 3

  • July 31, 2022
  • 4 replies
  • 1234 views

Lately (last 2-3 weeks) whenever I use Adobe Fresco, it seemingly disables my ability to use the touch screen on my Windows Surface Book 3... not just in Adobe, but for the entire Windows experience. (Needless to say, Windows has been no help.) 

All drivers seem up to date, as is the app and Windows itself. 

Has anyone else had a similar problem with touch functionality issues in Fresco? (The pen continues to work, but pinch to zoom etc. all go away, making the app completely unusuable. And, after closing it, the only way to get touch functionality back for the rest of Windows is to restart the computer.)

I love Fresco, and have previously used it for both personal and professional projects. This weird (and recent) quirk, however, has made the app a nightmare. Any ideas? 

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello @Schaus Creative,

     

    Sorry to hear about this experience. I would request you try reinstalling Fresco and check if it helps. Also, try running Fresco under a different administrator account and share your observations.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    4 replies

    D
    defaultvh89ke318cf8
    Participant
    July 27, 2024

    The touch screen zoom features don't seem to work on a surface. I tried multiple fixes like uninstalling the software, reinstalling drivers etc.  unfortunately there is no alternative to touch gestures like a pan or zoom icon. Also I can zoom in with the mouse but not zoom in. This renders the software completely unusable. A big oversight on Adobe's part and pretty amateur move. 

    D
    defaultgt31p7rkf6db
    Participant
    April 11, 2023

    I have experience this problem to, You need to reopen the app/document to fixed it, if it happens again.

     

    D
    defaultgt31p7rkf6db
    Participant
    April 11, 2023

    But, It's probably from my drawing tablet because sometime it's plugged didn't feel the press of the pen and sometimes the app doesn't fell the press of it too and I have to closed the app and reopened it again. I'm usually a traditional artist but, I also draw things digitally too since I'm a animation student.

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    August 5, 2022

    Hello @Schaus Creative,

     

    Sorry to hear about this experience. I would request you try reinstalling Fresco and check if it helps. Also, try running Fresco under a different administrator account and share your observations.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    Schaus Creative
    Schaus CreativeAuthor
    Participant
    August 9, 2022

    I ended up uninstalling Fresco, then reinstalling it, and that seems to have fixed the issue. 

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    August 1, 2022

    If everything is up to date, and you've checked the system requirements this sounds like a bug in a recent release. Check there hasn't been any additional updates. Then I'd suggest filling in bug report via App Settings > Help > Report a bug. This will open an email that will include details about your system which should help the developers work out what the issue is and either create an update or give you advice on a solution.

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