Participant

Question

App wont let me sign in with adobe id

Forum|Forum|5 years ago
December 11, 2020
3 replies
1300 views

Hi! So I downloaded adobe fresco today. And everytime I hit the button to sign in with adobe id nothing happens. I tried google, facebook, and apple and that works fine...I restarted my phone and reinstalled the app. Is there any other way I can sign in with my adobe id? I want to transfer all my projects from Adobe Draw, so thats why I dont want to make another account.

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Participant

I am having the same issue. Creative cloud, photoshop, etc work just fine, it's just fresco. Reinstalling didn't work for me either.

Community Expert

Community Expert

double check: Can you sign into the CreativeCloud phone app with your AdobeID fine? (ps - your old Draw projects should show up there too)

Participant

Yeah, same problem here. I don't really know what to do, you seem to be only other person I've found with this issue.

Participant

I know it didn't work for you, but I just deleted and downloaded the app again. It seemed to fix the issue.