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Artwork from Adobe Draw app did not convert to fresco

Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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All of my work is gone

 

 

{Renamed by MOD}

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correct answers 1 Correct answer

Community Beginner , Sep 03, 2021 Sep 03, 2021
Thank for your help! I uninstalled fresco and reinstalled and all of my work has now loaded. It organized it in project folders with no names which is a little annoying lol  But all of it is back! Thanks everyone! 

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LEGEND ,
Sep 01, 2021 Sep 01, 2021

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Convert to Fresco - from what?

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Community Beginner ,
Sep 01, 2021 Sep 01, 2021

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>From Adobe Draw/Illustrator
*Anthony J Fink*
*www.AnthonyJF.com**AnthonyJFinkMusic, LLC*
Follow @ *AnthonyJFink*

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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Hi there,

 

Sorry to hear about that. I would request you to share a few more details along with the one asked by @Test Screen Name:

  • The exact OS and version of Fresco & app from which you wanted to convert your work
  • Are you able to see your work on this website (https://assets.adobe.com/mobilecreations) under Mobile Creation, Synced Files, or Cloud Documents?
    anshulsaini_0-1630535572473.png

     

  • Are you still able to see your artwork in the Adobe Draw app?
  • When did this happen?
  • Did this happen while or after performing a particular action?
  • Are there any recent changes made to your system/ device? For example, any antivirus, system updates, or web extensions installed recently.

 

We are here to help. We Just need more information.

 

Thanks & Regards,

Anshul Saini

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Adobe Community Professional ,
Sep 03, 2021 Sep 03, 2021

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Exactly,  where did e save it to what did he save it as,  did he export it at all.

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Community Beginner ,
Sep 03, 2021 Sep 03, 2021

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Thank for your help! 

I uninstalled fresco and reinstalled and all of my work has now loaded.

 

It organized it in project folders with no names which is a little annoying lol 

 

But all of it is back!

 

Thanks everyone! 

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Adobe Employee ,
Sep 04, 2021 Sep 04, 2021

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Glad to hear you're back on track. Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Reagrds,

Anshul Saini

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