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Inez5D90
Participant
January 26, 2021
Answered

Black screen i workin area, fresco

  • January 26, 2021
  • 4 replies
  • 2498 views

After opening Fresco, I have only black area in my workspace. I still can see layers of drawing, and I can export image, but there is no preview. Working on Windows, AMD Ryzen 7 and AMD Radeon RX

 

This topic has been closed for replies.
Correct answer Janellette5CB7

This worked for me: Disable NVidia Graphics on Windows.

Start > Device Manager > Display Adapter

 

Right click NVidia GPU

Select Disable option.

Start Fresco

 

PS: I just got the message from Adobe Support. Credits to the team.

4 replies

A
April23570199p2s5
Participant
November 24, 2022

Hello, I am having the same issue myself - can I ask, did you have any luck fixing it? Thanks! 

    J
    Janellette5CB7Correct answer
    Participant
    June 20, 2021

    This worked for me: Disable NVidia Graphics on Windows.

    Start > Device Manager > Display Adapter

     

    Right click NVidia GPU

    Select Disable option.

    Start Fresco

     

    PS: I just got the message from Adobe Support. Credits to the team.

      D
      defaultdqvozv0j17fk
      Participant
      May 20, 2021

      I am having the same problem any luck fixing it by now?

       

        Sjaani
        Community Expert
        SjaaniCommunity Expert
        Community Expert
        January 27, 2021

        Was there an update you did between the app working and not working by any chance?
        Is there an update you could install to see if this gets fixed?
        Do you have an iPad or other device you could open the file on to see if it happens across different devices?

        Definitely a glitch of some sort which doesn't look very helpful to your workflow.

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