Can't delete a fresco file

Question

On my ipad i have a file that was created in Fresco. in Document view it has a green icon, i.e. is synced. I can open it in fresco. While trying to delete a file I'm receivin a message that action to deleting document failed. I can't reame it. In Creative Cloud files panel the document do not exist.
Any idea what happened and how can I delete this file?

Sue Garibaldi · Accepted Answer

Any answer?RrNo.  I noticed, in messages, that you just sent me your Adobe email address so I'll forward that to the team. There is also one thing they've asked that you try. I'll respond to your direct message.  Sue.

Sue Garibaldi · Answer

Hi RrNo.

I've been looking at your screenshot and it appears that this particular document "Tsunamipl2.3" is not showing as synced in Fresco either (despite the fact that one prior to it, and one after it, have synced).

I'd like you to try a couple of things to see if you can get it to sync:

* First, I'd like you to create a new document. Don't draw on it but instead close it and see if that forces a sync for that blank document and that document that isn't syncing.
* If that doesn't work, please force-quit Fresco, reboot your iPad, then relaunch Fresco and see if that forces a sync.

Please let me know what happens.

Sue.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded