Skip to main content
A
Alauto
Participant
December 30, 2021
Question

Converting sketch files to Fresco disaster

  • December 30, 2021
  • 2 replies
  • 351 views

I have installed Fresco to my iPad.

initially it seemed all my sketch files migrated across,but only just over 50 out of approximately 450.

I then went to my creative cloud.

I then attempted to convert all my sketch files to fresco! I now have hundreds of empty files in my creative cloud and in Fresco on my iPad!

I am now fearful that I have lost years of artwork!

Other than manually going into sketch and exporting each layer individually before it expires in a very basic format I can't see a way to save my work.

I had only used about 50 % of my CC space, but since the conversion to Fresco it tells me I'm over the limit! 
Please tell my there is a way of saving my files!

    This topic has been closed for replies.

    2 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    January 22, 2022

    Hi @Alauto & @HowieHowieHowie,

     

    Sorry to hear about the trouble you are facing. If you are able to locate your files on this website (https://adobe.ly/3eoSI3p) then, I would suggest you check out this video (https://bit.ly/3qfAz0Q). In this video, there are four methods to save your artwork, the first method will not work now, but you may try the rest three methods.

     

    If you are still unable to locate/ recover your files, then send me a DM. To send a DM, click my picture and use the message button.

     

    Regards,

    Anshul Saini

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    January 16, 2022

    I would contact the developers directly for something like this send an email through the app via App Settings > Help > Report a Bug. This will open up an email which will get sent directly to the developers.

    H
    HowieHowieHowie
    Participant
    January 18, 2022

    is adobe saying they refuse to help, and its too bad soo sad poor people lost their sketch projects?  I'm losing notes from school, not pretty butterflies.  This attack on poor people is par for course with big businesses.  thanks for the frustration and extraordinary circumstances that my instructor will not excuse

    Michael J. Hoffman
    Community Expert
    Michael J. HoffmanCommunity Expert
    Community Expert
    January 18, 2022

    @HowieHowieHowie , I don't think Adobe is saying any such thing. As @Sjaani mentioned, just use the in-application feedback and you'll be in contact with the developer team. 

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices