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Aldo24677406mi4f
Participant
June 1, 2022
Answered

[Crash] Fresco on Windows 11 - Crash on launch

  • June 1, 2022
  • 12 replies
  • 26415 views

Hello,

I just installed Fresco on my new PC running windows 11, unfortunately it doesn't open and keeps crashing. I get this notice: 'Loading documents' and after a few seconds crashes and closes. I updated everything I could on windows, even my graphics card directly from the manufacturer (Radeon) to no avail. Any advice would be greatly appreciated, thanks.

 

[Renamed by Mod]

    Correct answer Anubhav M

    Hello @Aldo24677406mi4f, @Kajrov, @Michael30060937xsr1, @sazzle001, @Mael2997180377ri,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

     

    12 replies

    Show previous replies
    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    June 1, 2022

    Something like this is probably best handled by the developers, in case there's a bug with Fresco on Win 11. So I would send an email to (frescohelp at adobe dot com)

      F
      Fotomaker01RA
      Known Participant
      August 24, 2023

      I tried that approach of writing directly to Fresco team and never got a reply.

       

      I've periodically tried installing the latest releases and they all continue to crash (latest was in past several wks... July 2023) on my Win 11 Pro PC running AMD RX6800 XT (tons of RAM). I used to be able to run Fresco on my prior (2022) Win 10 Pro PC. Fresco has never been able to launch (crashes to force close) immediately since I've tried to install/use it on my Win 11 device with processor noted in prev. sentence. Very disappointing. I pay for full CC subscription and have wanted to learn Fresco.

        K
        Kuvaajankulma
        Known Participant
        August 24, 2023
        Yes, No, they don't respond. And you don't get any real help here. This has been going on for almost a year and always the same answers. Uninstall, reinstall, reinstall old one, uninstall it, submit a bug report, delete it, install a new one, it doesn't work, jump Voltti, we're sorry. I already have my head so full of this. My guess is that we'll never get a fresco that works for Windows again.

        LähetettyOutlook for Android<>
          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          June 1, 2022

          I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Fresco forum so that proper help can be offered.

            F
            Fotomaker01RA
            Known Participant
            November 18, 2022

            What is the link to the Fresco Forum since this forum is not helpful or responsive?

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