Creative Cloud Desktop Installer Stuck

New Here ,
Mar 22, 2022 Mar 22, 2022

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I've been trying to download Fresco, but it freezes here: 

Elliot23705269n505_0-1647975353868.png

When I click Continue, it doesn't respond. I have tried several times to download it and it doesn't change. Anything I try to download has the same problem. Any help would be appreciated!

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Adobe Community Professional ,
Mar 22, 2022 Mar 22, 2022

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Do you have a paid subscription via Adobe? Account authentication is not something we can help with.

Contact the development team directly via their email account (frescohelp at adobe dot com)

 

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New Here ,
Mar 22, 2022 Mar 22, 2022

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I'm pretty sure I do- my school provides it for students, and I have had Photoshop and Illustrator on other school computers in the past.

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Adobe Community Professional ,
Mar 23, 2022 Mar 23, 2022

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This is waiting for the system dialog box that's asking for your credentials/authorization. Sometimes I've found (mostly on Windows) that the UAC dialog box pops up behind the installer. Try alt-tab switching to see if there is a hidden dialog in the background. 

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New Here ,
Mar 23, 2022 Mar 23, 2022

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Nope, just tried that and it doesn't work, sadly.

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