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A
Anikatasnim
Participating Frequently
November 9, 2023
Question

Downloaded Brushes won't load without internet connection.

  • November 9, 2023
  • 2 replies
  • 1182 views

My fresco premium brushes won't load without a decent Internet connection. Is there a way to use them offline? Also, almost everytime I open fresco, I find that all the premium brushes are gone. Even the brush library won't load. Only uninstalling and reinstalling fixes the problem. But it still requires decent internet connections to load those brushes. I downloaded all those brushes directly on fresco. Why can't I use them offline? Any suggestion? Thanks.
[My device is ipad pro 6th gen]

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2 replies

S
stlawrence3g
Participant
November 9, 2023

Hey there, 

 

I am having the exact same issue. I'm on a premium paid subscription to fresco, but 6 days into my free trial. 

I've downloaded the megapack from Kyle, and also purchased and downloaded brushes on my ipad and imported them into fresco. They show up for 5 minutes, but if i switch canvases, move to another app, or get out of my artwork for 2 minutes, the brushes disappear. I'm struggling with this as it's a total workflow killer.

 

I have super fast internet and the brushes completed loading. I have no idea what is causing this. I'm also on a 6th gen iPad pro.

 

I migrated from procreate and I'm hoping I can find a solution or I may have to go back to procreate.

 

I submitted the bug to the CC team a few times but no reply 😕😕

A
AnikatasnimAuthor
Participating Frequently
November 10, 2023

I am a Photoshop user, so I really wanted fresco to work. But fresco on ipad seems to be nothing but frustrating. I completed the Fresco free trial, but I faced the same issue every day during the trial period.. So I had to cancel my subscription and try procreate. I'm new to procreate but moving from fresco to procreate is such a relief. I am glad I didn’t continue my subscription with fresco. 

S
stlawrence3g
Participant
November 12, 2023

I found a fix to this. If you uninstall the Fresco app, redownload, the brushes seem to stick this way. Or at least they have for me. I really wanted Fresco to work for me and this was my last ditch effort. Thankfully, it worked and so far, so good!

    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    November 9, 2023

    They shouldn't reload every time so you need to make sure your syncing settings are OK. Maybe they weren't entirely loaded last time

    Of course you can work offline, but saving has to be done while there is an internet connection going.

    check that
    https://helpx.adobe.com/uk/fresco/using/cloud-documents.html

    also you can check if your cloud syncing has an issue by going here:
    https://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
    Using your CC app

    You can check this post below and see all the answers the Adobe employee gave to people asking questions:
    https://community.adobe.com/t5/fresco-discussions/import-brushes-to-fresco-and-manage-them-easily/m-p/12149668

    You have a little cloud at the top right of the Fresco window. It needs to show as completely grey. If it's constantly spinning, that means it's syncing. The faster the connection, the faster the syncing is done. So, if you have a very unstable connection, then it can mean that it will take a long time to sync everything, including brushes you previously imported and that didn't have time to load properly first time.


    If it's a concern, I would delete those brushes, and upload litle by little so you can have a smaller set availble. For example it can happen if you get a flimsy connection and try to download Kyle's Megapack. This pack is huge and contains brushes with a large input, making them very long to import.

    S
    stlawrence3g
    Participant
    November 9, 2023

    Can you not use the bruses offline once they are imported?

    Ideally, you import and upload brushes with strong internet connection. Then once you're working (online or offline as sometimes we work without a connection) the brushes would be in the library, not online.

     

    Either way my brushes will load, but won't stay imported and disappear and I have a fast connection 😞

    Imaginerie
    Community Expert
    ImaginerieCommunity Expert
    Community Expert
    November 10, 2023

    I exactly said the opposite 🙂
    You can use the brushes offline, once they are loaded. The issue is that loading for example a  Megapack can take many hours if you're on a flimsy internet connection. If it's an issue, try to load smaller packs.

    They are fully loaded when their thumbnail appear in the list. If they appear but their thumbnail doesn't show, consider them not entirely loaded. You need to leave the stuff alone until they are.

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