Error opening file after crash: Format not supported: The doc does not appear to be a valid PSD file

Report · Oct 06, 2023

I was a few hours into a project (8k resolution) when the app crashed on me. I reopened the app and tried to reopen the project I was working on but an error message popped up saying, "Format not supported: The document does not appear to be a valid PSD file." I read online that opening a duplicated file with that error message works so I gave it a shot. It worked at first, but then the screen froze and then eventually turned black. I tried to exit out of that file but then I had another error message pop up saying that I needed 0.3 gb of storage space in order to save it which didn't make any sense because I have 37 gb of space. I force quit out of the app and made another duplicate file and eventually after a few hours I had about 8 duplicated files and each file would be as buggy as the last but I didn't know what else to do. I decided to then delete the app and then redownload it but when I did, all of my duplicates were deleted, except for the original file. Before all of this happened, I shared the file with someone so that they could see my progress. Could that be the reason why all of the files were corrupt?

Report · Dec 13, 2023

Hello @Huhwhat,

I'm sorry for the delayed response & about the issues you're facing with Adobe Fresco. It sounds like a complex situation, and I appreciate your detailed description.

To assist you further, could you share the original file that you're experiencing problems with? To share the file, please follow these steps:

Go to the assets website: https://assets.adobe.com/cloud-documents and select the file you want to share
Change the link access setting

Ensure "Anyone with the link can view" & "Save a copy is selected."

Copy the file link and share it here or via DM with me.

This will allow us to take a closer look at the file and investigate the issues you've encountered.

Additionally, if you have any specific error messages or if there's anything else you'd like to share about the problem, please include that information. We'll do our best to help you find a resolution.

Best,

Anshul Saini

Report · Mar 27, 2024

I am having the same problem with Fresco refusing to open a file. It didn't crash. It just won't open this particular file. This happened to me a few months ago and then stopped. Now it's started again.

I'm fearful of trying to open any of the hundreds of files I have.

I tried duplicating the file. No luck.

I tried changing access. No luck.

this problem has been going on for years given all the people with the same problem.

what gives? These files represent thousands of hours of work.

What do I do?
Nicola

Report · Mar 28, 2024

Hello @Nicola24896800kqk1,

We understand that encountering technical issues can be frustrating. Would you mind trying to download your work from the Cloud Documents website (https://adobe.ly/3TXd77v) or Files-Your Files in the Creative Cloud Desktop app and then opening the PSD file in Fresco to check if it helps?

If the problem persists, kindly share a link to the file you're having trouble with by following the steps shared above by Anshul so that we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

Report · Mar 28, 2024

Thanks for responding. I tried your suggestions, but no luck.

I am unable to send a link. It won't allow me to. If I try to send a link to myself, the email or airdrop is empty.

The best I can do is get you an image of the file, which I've attached. But it's a jpg.

I am currently stopped entirely in my work because I'm afraid to open my other files in case the same thing happens. So it not just "frustrating," as you suggest, it's dire.

What do I do?

Nicola

Report · Mar 29, 2024

Hello @Nicola24896800kqk1,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/3x7XqRJ) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

Report · Aug 22, 2025

I have just had a similar issue with my file, and i tried everything, but nothing has worked. I got in contact with support and the guy couldn't help and said to get in touch with a senior person through here to help me out with it. i have worked on that project for a while now and all of a sudden the app crashes and when i restart it and open it again it gives me the error of "format not supported" "the document does not appear to be a valid PSD file" but all the other files i had before seem to work fine. can someone please help me and ASAP.

i have tried viewing in photoshop on my laptop through my cloud but it doesnt open, it appears on my cloud but wont open. i tried to make a copy of it but it gives me the same error and when i try to export it it doesnt work.

Report · Sep 02, 2025

Hello @moyosabha,

I'm sorry to hear about your experience. Would you mind reverting to an earlier version of the cloud document (https://adobe.ly/4m0wmYy) to see if it helps?

Looking forward to hearing from you.

Anubhav

Report · Sep 03, 2025

I have had this problem many times too. Sometimes I can retrieve it by going to history and opening an older version. I have had luck closing down fresco and reopening it. But sometimes I’ve lost documents I’ve spent hours on. It’s random and terrible.
Nicola
Sent from my iPhone

Report · Sep 25, 2025

I started using Fresco the two days ago and today i had this same issue opening a file, but opening an older version and duplicating it allowed me to open it and i saved it to a PSD out of fear to lose hours of work. I thought the issue might be beause my ipad is too old and basic (regular 8th gen ipad)... may I know what ipad are you using? Because if it's an issue happening in better ipads then I'd think this is something that needs to be taken care of ASAP since there's no way to know when a file will corrupt