Error opening file after crash: Format not supported: The doc does not appear to be a valid PSD file

[Huhwhat]

I was a few hours into a project (8k resolution) when the app crashed on me. I reopened the app and tried to reopen the project I was working on but an error message popped up saying, "Format not supported: The document does not appear to be a valid PSD file." I read online that opening a duplicated file with that error message works so I gave it a shot. It worked at first, but then the screen froze and then eventually turned black. I tried to exit out of that file but then I had another error message pop up saying that I needed 0.3 gb of storage space in order to save it which didn't make any sense because I have 37 gb of space. I force quit out of the app and made another duplicate file and eventually after a few hours I had about 8 duplicated files and each file would be as buggy as the last but I didn't know what else to do. I decided to then delete the app and then redownload it but when I did, all of my duplicates were deleted, except for the original file. Before all of this happened, I shared the file with someone so that they could see my progress. Could that be the reason why all of the files were corrupt?

[Anshul_Saini]

Hello @Huhwhat,

I'm sorry for the delayed response & about the issues you're facing with Adobe Fresco. It sounds like a complex situation, and I appreciate your detailed description.

To assist you further, could you share the original file that you're experiencing problems with? To share the file, please follow these steps:

•  Go to the assets website: https://assets.adobe.com/cloud-documents and select the file you want to share
• Change the link access setting

• Ensure "Anyone with the link can view" & "Save a copy is selected."

• Copy the file link and share it here or via DM with me.

This will allow us to take a closer look at the file and investigate the issues you've encountered.

Additionally, if you have any specific error messages or if there's anything else you'd like to share about the problem, please include that information. We'll do our best to help you find a resolution.

Best,

Anshul Saini

[Nicola24896800kqk1]

I am having the same problem with Fresco refusing to open a file. It didn't crash. It just won't open this particular file. This happened to me a few months ago and then stopped. Now it's started again.

I'm fearful of trying to open any of the hundreds of files I have.

I tried duplicating the file. No luck.

I tried changing access. No luck.

this problem has been going on for years given all the people with the same problem.

what gives? These files represent thousands of hours of work.

What do I do?
Nicola

[Anubhav M]

Hello @Nicola24896800kqk1,

We understand that encountering technical issues can be frustrating. Would you mind trying to download your work from the Cloud Documents website (https://adobe.ly/3TXd77v) or Files-Your Files in the Creative Cloud Desktop app and then opening the PSD file in Fresco to check if it helps? 

If the problem persists, kindly share a link to the file you're having trouble with by following the steps shared above by Anshul so that we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

[Nicola24896800kqk1]

Thanks for responding. I tried your suggestions, but no luck.

I am unable to send a link. It won't allow me to. If I try to send a link to myself, the email or airdrop is empty.

The best I can do is get you an image of the file, which I've attached. But it's a jpg.

I am currently stopped entirely in my work because I'm afraid to open my other files in case the same thing happens. So it not just "frustrating," as you suggest, it's dire.

What do I do?

Nicola

[Anubhav M]

Hello @Nicola24896800kqk1,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/3x7XqRJ) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav