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Aldo24677406mi4f
Participant
June 1, 2022
Answered

[Crash] Fresco on Windows 11 - Crash on launch

Hello,

I just installed Fresco on my new PC running windows 11, unfortunately it doesn't open and keeps crashing. I get this notice: 'Loading documents' and after a few seconds crashes and closes. I updated everything I could on windows, even my graphics card directly from the manufacturer (Radeon) to no avail. Any advice would be greatly appreciated, thanks.

 

[Renamed by Mod]

    Anubhav M
    Anubhav MCorrect answer
    Community Manager
    June 23, 2023

    Hello @Aldo24677406mi4f, @Kajrov, @Michael30060937xsr1, @sazzle001, @Mael2997180377ri,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

     

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    109 replies

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    ketriss
    ketriss
    Participating Frequently
    July 18, 2022

    I have this exact problem! Same OS and graphics card too. Have you gotten any help from staff?

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      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      August 5, 2022

      Hello @ketriss,

       

      Sorry to hear about this experience and for the late response. I hope the problem is resolved by now. If not, kindly try running Fresco under a different administrator account (Windows) or the root user account (macOS) and share your observations.

       

      Looking forward to your response.

       

      Thanks,

      Anubhav

       

      Note: Marking correct for visibility.

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      Fotomaker01RA
      Known Participant
      October 22, 2022

      Why do you keep suggesting running Illustrator differently when it is Fresco that crashes?

       

      I can't get Fresco to launch at all on Win 11 and all my other Adobe apps run fine on my desktop PC system. Fresco 4.0.0 & 3.9.0 crash every time & will not open. That seems to be a Fresco code issue since there are reports about that bhvr (in various Win OS gens) online for over 2 yrs and no fixes posted anywhere. Plus, the posters write back in saying they aren't getting the issues resolved or answered.

       

      Has Adobe abandoned Fresco as a product?

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        Sjaani
        Community Expert
        SjaaniCommunity Expert
        Community Expert
        June 1, 2022

        Something like this is probably best handled by the developers, in case there's a bug with Fresco on Win 11. So I would send an email to (frescohelp at adobe dot com)

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          DaTing
          Participating Frequently
          June 4, 2022

          I'm still waiting for help with exactly this problem.

           

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            Peru Bob
            Community Expert
            Peru BobCommunity Expert
            Community Expert
            June 1, 2022

            I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Fresco forum so that proper help can be offered.

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              Fotomaker01RA
              Known Participant
              November 18, 2022

              What is the link to the Fresco Forum since this forum is not helpful or responsive?

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