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papricagigi
Participating Frequently
November 13, 2020
Question

Favorite brushes are partially gone and Megapack is gone too

  • November 13, 2020
  • 2 replies
  • 912 views

All of a sudden, 2/3 of my favorite brushes are gone and Megapack is partially gone too. What is going on? Should I uninstall and reinstall Fresco? 
I do have Fresco premium (am paying every month). This is very frustrating...

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2 replies

B
BillRey
Participating Frequently
July 20, 2021

Same issue here. Lost ALL favorites which took over 4 hours to identify. 

    H Maria
    H Maria
    Participant
    July 21, 2021

    Same here. Lost everything. Beyond frustrating! I don't even have the time or patience to attempt to recover them. I would have to sort through 1000+ brushes contained within countless custom brushpacks.. kudos to you for taking the time to do so. This shouldn't even be a problem in the first place, Adobe... 

    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    November 13, 2020

    Hi Papri.  

     

    I just  responded to your email. 

     

    Sue.

    P
    papricagigiAuthor
    Participating Frequently
    November 14, 2020
    Thanks Sue. but the email is empty...
    Sue Garibaldi
    Sue Garibaldi
    Inspiring
    November 16, 2020

    Hi Sue,

     

    I did receive your email: which itself was strange. It came to my icloud email account. I cannot recall I use the icloud account for Adobe...  I'll write you back via email about it.

     

    as for links, I do see several duplicate brushes packages on the first linked page! These seem the packages that do not have the 'people icon' next to it (above attached image).
    I do also see the packages listed on the second linked page - the brushes that I am following. 

    Is it okay to 'delete' pakages from the first linked page (looking like this).


    Hi Papri.

     

    I'm going to respond to your email but I wanted to post one thing here as well: The email address that is used for the Report A Bug link isn't necessarily your Adobe ID email address; instead it's always whatever email address people use in the iOS Mail app. 

     

    Sue. 

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