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Denis Mercier
Participant
April 6, 2023
Answered

Fesco crashed on my Surface Book 2 just after loading

  • April 6, 2023
  • 1 reply
  • 903 views

Hello,
On my Surface Book 2 Fresco crash just after the launch (please see on the screenshot herewith)
After looking at answers in the community database I don't find any working solution for me

I m not behing a firewall, I don't use the antivirus causing trouble. 
So please find below my log, the following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20230406_110630_778-win-GS.zxp


Best Regards
Denis Mercier

Config: Surface Book 2 15" / 16GB ram / WIN 11 Pro 22H2 / GTX 1060 GPU 6GB vram)

    This topic has been closed for replies.
    Correct answer Sjaani

    If you are referring to an installation of V4.4 then you're not alone. Many can't get that version to load. Are you able to install V4.3 until Adobe puts out another update which will hopefully work for us all?

    1 reply

    Sjaani
    Community Expert
    SjaaniCommunity ExpertCorrect answer
    Community Expert
    April 6, 2023

    If you are referring to an installation of V4.4 then you're not alone. Many can't get that version to load. Are you able to install V4.3 until Adobe puts out another update which will hopefully work for us all?

      D
      Denis MercierAuthor
      Participant
      April 7, 2023

      Thanks a lot Sjaani for the workaround. I will uninstall the V4.4 and try to get the V4.3 instead. 
      Looking forwards for a new version working for all \o/
      Have a Nice Day

      D
      Denis MercierAuthor
      Participant
      April 8, 2023

      The version V4.3 works like a charm on the Surface Book 2.
      Thank you so much @Sjaani and have a nice week-end

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