Fresco 4.4/4.3 - Crash on launch on Windows

Cuando abro la aplicacion y trato de elegir un tipo de documento para comenzar a dibujar la aplicacion se cierra.

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Community Manager

We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

Looking forward to your response.

Thanks,

Anubhav

Participating Frequently

Hola. Sabes cómo puedo solucionar el problema.? Estoy necesitando resolver por favor

Participating Frequently

Sorry for the delayed response. Would you mind confirming if Fresco worked under the other account? Also, kindly collect and share the log file (ZXP) here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531), so we can check it on our end.

Looking forward to your response.

Regards

Hola,

Si, en la otra cuenta funciona perfectamente.

Te dejo el enlace con el archivo que me solicitaste:

Tambien te dejo la informacion con el correo que me llego:

El siguiente archivo se cargó en Adobe LogCollector Portal:

Archivo: AdobeLogs_20230324_092311_081 -win-GS.zxp