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K
Kajrov
Inspiring
May 9, 2023
Answered

Fresco 4.6.0 crash on lunch on Windows 11

  • May 9, 2023
  • 3 replies
  • 1238 views

I'can't use Fresco any mor on Windows 11 I updated updated to version 4.6.0 and it crash same way as version 4.4.0 and now can't I roll back to version 4.3.0 that worked. The program total look up and display a grayed popup crash report how is also looked up can't send the report

Computer MSI Codex serie

CPU

Codename Coffee Lake
Specification Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz

Northbridge Intel Coffee Lake rev. 0D
Southbridge Intel Z390 rev. 10
Bus Specification PCI-Express 3.0 (8.0 GT/s)
Graphic Interface PCI-Express 3.0
PCI-E Link Width x16 (max 16x)
PCI-E Link Speed 2.5 GT/s (max 8.0 GT/s)
Memory Type DDR4
Memory Size 48 GBytes
Channels Dual
Memory Frequency 1333.7 MHz (3:40)

Mainboard Model Z390-A PRO (MS-7B98) (0x0000049D - 0xB5BE7702)

Volume h:\, 2794.5 GBytes (98.8 percent available) Backup

Volume d:\, 912.4 GBytes (97.2 percent available) Program disc

Volume e:\, 2794.5 GBytes (61.4 percent available) Data disc
Volume f:\, 2794.5 GBytes (82.5 percent available) Backup

Volume g:\, 1863.0 GBytes (57.8 percent available) Backup

Volume c:\, 475.3 GBytes (19.3 percent available) Program disc
GPU

Name NVIDIA GeForce RTX 2080

Memory type GDDR6 (Micron)
Memory size 8 GB

Windows Version Microsoft Windows 11 (10.0) Professional 64-bit (Build 22621)
DirectX Version 12.0

 

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello @Kajrov, @Gabriela C Torres,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    3 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    June 23, 2023

    Hello @Kajrov, @Gabriela C Torres,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Gabriela C Torres
    Gabriela C Torres
    Known Participant
    May 9, 2023

    I'm having the same issue, it just attempts to open but says "Adobe Fresco Dev has stopped working" and that windows will  report and close the program. It happens everytime I try to open the program. I have uninstalled it and reinstalled it as well, but seems to be a Windows 11 problem.

     

      K
      KajrovAuthor
      Inspiring
      May 10, 2023
      Hi Support
      I have done repair of the Microsoft Visual ++, I still can’t lunch Fresco 4.4.0 and 4.6.0 they still crash. After lates update is Fresco 4.3.0 not available in CC desk APP.
      So now can I not roll back to that version as it worked in my computer. The version 4.0.0 I got yesterday does not available from CC APP.

      /Robert
      Sent from Mail for Windows
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 16, 2023

      Hello @Gabriela C Torres, @Kajrov,

       

      We are sorry to hear that the steps shared earlier did not help. Would you mind trying to run Fresco under a different administrator account (Windows) and checking if it helps?

       

      If the issue persists, we need to troubleshoot this in a live session. Please head here (https://helpx.adobe.com/contact.html?rghtup=autoOpen) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

       

      Regards.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      May 9, 2023

      Hello @Kajrov,

       

      We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

      1. Go to Creative Cloud Desktop Application

      2. Press Ctrl+Alt+R

      3. It will show a dialog to Relaunch

      4. Click Continue and wait for 2-3 minutes

      5. Launch Fresco

       

      Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

       

      Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

       

      If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

       

      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

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