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herr carlsson
Known Participant
May 10, 2023
Answered

Fresco 4.6.0 crashes and previous working 4.3.0 not available!

  • May 10, 2023
  • 5 replies
  • 6652 views

After Version 4.4 did crash while loading and the only solution was to reinstall 4.3 I already was in a bad mood. Now there's the update to 4.6. and the only thing that changed is that 4.3. can't be reinstalled!

 

I've done all of your advices submitted my log and all the stuff you told us before. Nothing worked out. I'm totally p*ssed. I'm an Illustrator and I can't work at the moment! You are forcing people to switch to Procreate. So sad to see what's (not) going on with Adobe.

 

Sorry but I'm really upset, angry and disappointed ...

 

PS. Working on a Surface Pro 6 with Win11

    This topic has been closed for replies.
    Correct answer Anubhav M

    Actually, nevermind, i called customer support and the representative was able to remote into my computer and install version 4.0, thanks!


    Hello @herr carlsson, @Brandy Mac, @TFBG - Print, @75712492, @Kajrov,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    5 replies

    H
    herr carlssonAuthor
    Known Participant
    May 30, 2023

    @Anubhav M It would be super helpful if you guys could update us on this ongoing problem. 

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      June 2, 2023

      Hello @herr carlsson,

       

      We understand how frustrating it is to experience crashes on the new version of Fresco. Our team is actively working on fixing this in a future release. In the meanwhile, would you mind sharing the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team? Also, try to download Fresco v4.0 from this updated link and let us know if it helps:

      (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco.zip?token=exp=1685817722~hmac=4fb34624730d16c7bf3520fb0e66f38489fc60b1f29e4891e7cc902a62157618)

      Note: This link is only valid for the next 24 hours.

       

      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

        H
        herr carlssonAuthor
        Known Participant
        June 2, 2023

        @Anubhav M really? I asked for an update on this mess and all I get ist this stupid auto response?! You guys have my logs for a whole month already ... This must be a joke.

        K
        Kajrov
        Inspiring
        May 23, 2023

        I just updated to 4.6.1 and it still crashes, Is it not time for Adobe to fix the problems they have whit diffrent APPs.
        OS: Edition Windows 11 Pro
        Version 22H2
        Installed on ‎2022-‎09-‎21
        OS build 22621.1702
        Experience Windows Feature Experience Pack 1000.22641.1000.0
        Device name RobbansSuperdator
        Processor Intel(R) Core(TM) i7-9700KF CPU @ 3.60GHz 3.60 GHz
        Installed RAM 48,0 GB
        Device ID 5900D94E-B2E7-4A0D-95C5-4EF7C61284A6
        Product ID 00330-80013-55772-AA129
        System type 64-bit operating system, x64-based processor
        Pen and touch Pen support

        Description
        Faulting Application Path: C:\Program Files\WindowsApps\Adobe.Fresco_4.6.1.1250_x64__pc75e8sa7ep4e\Fresco.exe

        Problem signature
        Problem Event Name: MoAppCrash
        Package Full Name: Adobe.Fresco_4.6.1.1250_x64__pc75e8sa7ep4e
        Application Name: praid:App
        Application Version: 4.6.1.1250
        Application Timestamp: 6377dc84
        Fault Module Name: gemini_uwp_bridge.dll
        Fault Module Version: 0.0.0.0
        Fault Module Timestamp: 6466b0e1
        Exception Code: c0000005
        Exception Offset: 0000000000a82afe
        OS Version: 10.0.22621.2.0.0.256.48
        Locale ID: 1053
        Additional Information 1: 8664
        Additional Information 2: 8664f81ab6db73533d316b4319918baa
        Additional Information 3: b4d5
        Additional Information 4: b4d53c331257a6d5a9d7cbdb9bd81710

        Extra information about the problem
        Bucket ID: 25d841bcad59ba915190359a7cd58840 (1265570432926713920)

        H
        herr carlssonAuthor
        Known Participant
        May 22, 2023

        Version 4.6.1 did not change anything. Still chrashes while loading ...

        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        May 10, 2023

        Hello @herr carlsson,

         

        We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if it helps:

        1. Go to Creative Cloud Desktop Application

        2. Press Ctrl+Alt+R

        3. It will show a dialog to Relaunch

        4. Click Continue and wait for 2-3 minutes

        5. Launch Fresco

         

        Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

         

        Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

         

        If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

         

        Looking forward to hearing from you.

         

        Thanks,

        Anubhav

        H
        herr carlssonAuthor
        Known Participant
        May 12, 2023

        Hey @Anubhav M I've uploaded the logs: AdobeLogs_20230512_043417_883-win-GS.zxp

        But it would be very importing the be able to use 4.3.0 again while you are investigating. Is it possible to give us access?

          H
          herr carlssonAuthor
          Known Participant
          May 10, 2023

          Fresco starts loading but crashes while loading Documents.

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