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FRESCO crashes after LOADING DOCUMENTS screen

New Here ,
Jun 14, 2023 Jun 14, 2023

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I bought creative cloud to use photoshop and fresco. 
When I start the Fresco program, a "Loading documents" text appears for like 10 seconds and then the application closes itself.

I tried reinstalling everything, I tried using the V4.6, restarting computer, tried to update everything, tried updating the drivers, nothing works

Can someone check my Adobe Log information and tell me what to do? (Also please tell me how to collect my Log Information)

TOPICS
Activation installation and billing , Performance

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2023 Jun 23, 2023

Hello @Mateo30432179zeuj,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Adobe Employee ,
Jun 14, 2023 Jun 14, 2023

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Hello @Mateo30432179zeuj,

 

We understand how frustrating it can be to experience crashes, especially after trying to reinstall Fresco multiple times. Our team is aware of the trouble and is working to fix these problems in a future release. In the meantime, would you mind trying to install an older version of Fresco v4.0 (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...) and checking if it helps?

 

Also, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jun 14, 2023 Jun 14, 2023

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The V4.0 Fresco works pretty fine but I really want the V4.6.1 to work.

Please check the log collector file that I will provide for you.

I already did everything i needed with the Log Collector Tool, would you please tell me what do I have to do with the ZXP AdobeLogs file?

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New Here ,
Jun 14, 2023 Jun 14, 2023

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Please help

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Adobe Employee ,
Jun 23, 2023 Jun 23, 2023

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Hello @Mateo30432179zeuj,

 

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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